Webkul Product Auction

Outstanding Support and Amazing App! We have been using the Webkul app, and it has been a game-changer for our store. The features are incredibly useful, and the customization options are exactly what we needed. What truly sets Webkul apart is their spectacular customer support. Whenever we had a question or needed help with something, their team was quick to respond and went above and beyond to ensure everything was perfect. Highly recommend Webkul to anyone looking for reliable apps backed by an exceptional support team. Thank you for your hard work and dedication! Show more

So far, the app has been able to do everything I wanted it to, and the support team is extremely helpful and quick to answer my questions. I highly recommend this app. Show more

We ran through the first auction, without a hitch. Our second auction went off and now the app is canceling every single bidder who won an auction without rhyme or reason. One thing to consider is that the support team is in India and is not available 24/7. Show more

We have been using this auction app for a couple of years, and when it works, it works great, but when it fails, it fails miserably. One important factor to consider is that this company is based in India, and they do not offer 24-hour tech support. We hold our auctions on Sunday nights in the USA, and we have encountered the following issues: Once, the app crashed just as the auction was beginning to close. We auction 100-200 gemstones and minerals every two weeks, with items closing one minute apart. The app crashed after the first two or three items closed, and customers were unable to place those all-important last-minute bids. Despite the crash, the app STILL sent invoices to customers for the bids they had placed before the crash, resulting in us losing thousands of dollars in last-minute bids. Their excuse? They said they had forgotten to renew their security certificate The app frequently goes down, typically for a few hours, but it’s unpredictable when it will crash. For instance, I am writing this review on a Sunday morning, with an auction closing tonight, and the app has already crashed. Customers are currently unable to place bids. We are receiving many emails from confused customers and of course we have no real explanation to give them. Of course it is Sunday night in India, I’ve sent three emails with no response—there seems to be no one in their office. Use this app at your own risk. We are looking at alternative auction apps apps Show more

Dev support has been very responsive and helpful. Show more