Pixels ‑ Print On Demand

The quality is excellent. I used to have my prints shipped to me and then I shipped to the customer because other wholesale printers were not consistent enough with the quality. Pixels takes care of monitoring the quality control so that I don't have that extra work and shipping expense. My buyers love their prints. It changed my life. Abbie is wonderful every time I need help. Having the app convinced me to move my website from another platform to Shopify so it's a win-win all around.

The products are good quality and consistant. The app is crazy quirky and impossible to hear from their tech support.

I understand people's complaints about the base prices being too expensive. I agree when it comes to the non-art related products, which I use other apps for. For all of their art products though, they are the best in shopify. PERIOD. Say what you want about their customer service, but their prices and quality for all of their art print options are unbeatable. On a side note, you have to know who to reach out to for quick customer service. Abbie Shores is the head of the pixels/shopify integration for customer service. She responds immediately and is extremely helpful. The community boards on their website are also super helpful, with a huge community. To reiterate, I've ordered every single type of print they offer and they deliver quick, cheap, and above and beyond quality. If you're an artist this company blows all other shopify POD apps out of the water.

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!! RUN AWAY!!!! I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this. When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail. She was so rude and acting like I was bothering her the entire time. I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!

Created all my products and added them to my store only to realise the apparel has no sizing charts. Customers had no idea what size to get as small, medium and large changes from manufacturer to manufacturer. i rang support, i emailed support and i pressed the get help button on the app and still no help with getting a sizing chart. Hopeless. Changed over to printful.