Parcelify: Shipping Rates

We've been using Parcelify for a few weeks and have been very impressed. We have several unique shipping issues, all of which were solved very easily using Parcelify. The user interface is very intuitive and we were able to migrate shipping profiles to Parcelify with only about an hour of setup time. We submitted two questions to the Parcelify team during setup, both of which were answered thoroughly and promptly. We highly recommend Parcelify! Show more

I've been using Parcelify for over a year now and it's really helped simplify my shipping options when I have a wide variety of products that require different box sizes. I did encounter customers reporting a shipping error at checkout, and reached out to support about the issue. Alex helped troubleshoot and discovered where the problem was - my own mistake when assigning the profiles - and explained how to fix it and prevent the issue in the future. Very responsive, clear to understand, and overall a wonderful support experience. I would definitely recommend this app. Show more

I am rating the Parcelify app 5/5 stars because we have been using it across 3 stores for many years now with no issues. The new version required some getting used to, but we are already seeing the benefits of the new format. It's a solid app, give it a try to see if it meets your needs and continue using without fear that it will 'disappear' in a year or two like others. I am rating the support team (namely Alex M.) 5/5 stars because of: Responsiveness (multiple email exchanges within an hour of submitting ticket) Professionalism (friendly tone, well written messages, clear and concise, never minimizing my problem or passing the buck to Shopify support) Familiarity (problem identified within two email exchanges, temporary fix put into place immediately) Solutions (instructions on long term fix delivered within two hours of ticket submission) Show more

App seems to be working perfectly. We have had no end of problems with customers using our free UK shipping option despite not being located in the mainland UK. But thanks to this app we have been able to exclude these areas and we have been able to offer a discount for orders over a certain amount, which previously we could only do for mainland UK orders. Customer support is also excellent, most replies were within a few hours, sometimes even quicker. Our personal experience was with Patrick who was very friendly, helpful and knowledgeable. Show more

Alex is a helpful customer support agent, so 5 stars to him! As far as the app goes, though....2/5 stars Show more