Packlink PRO Shipping Platform

The worst customer service i have ever experienced in my life!!!! My customer made an order and just the delivery its self costed £20 as he wanted it express delivery. I find out that apparently the delivery company did not have the information regarding my delivery (I don't know if this was Pack links fault or not) which then led for them to pick it up late, then the 1 day express delivery turned into 7 days. My customer obviously cancelled the order and was not happy. I then tried to contact pack links customer service department via the chat to sort out the cancellation/ diverting the parcel back and they either ignored my messages or took 24-48 hours for an automated random message that didn't answer any of my queries or concerns. The customer service department (or the person i had at least) does not care or want to help. It feels like, after they have taken your money that's their part done. I requested my case to be passed onto someone else but that suggestion had also been ignored. I really do not recommend using pack link - you spend more hours trying to sort out the deliveries yourself and is a complete waste of time. Overall for this one delivery I have been on messages or on the phone for over 4 hours and still not got to the end of it. On another note - they have taken money out of my account without notice or any information to why they are doing it, and I'm still waiting for a reply... assuming I will have to wait another 24-48 hours time due to the lack of care from this company. 1 Star in generous! Show more

My first experience with Packlink was very good! Thanks to Renata Primorac! She looked after me from the first minute. She was and is my guide in every step I am doing. Thanks for such a passionate people out there! My work and shipping ( that always is the most stressful part of the business ) became easy and painless. Thank you X Show more

I changed from a plugin with a different company and it's totally changed my life! I have a rep that i can call if my packages don't get picked up, my rates are MUCH better and the functionality with this app is just amazing. Super happy, highly recommend Show more

Excellent App! - Been using it for nearly 1 year now. Easy to use, great customer service and best shipping rates Show more

Renata Primorac - is the best account manager I have ever had! always there to answer questions when needed, help or guide me whenever, she really is the life and soul of packlink! praise the lord for Renata Primorac and her amazing service Show more