Packlink PRO Shipping Platform

Servizio rapido ed ottimale, nello specifico, l'account Manager Angelo Mattino sempre cordiale ed estremamente disponibile. Antuofermo.shop Show more

L'app è ben fatta, intuitiva e assolutamente facile da usare. Mostra i corrieri in ordine di economicità a seconda dei valori di grandezza e peso del pacco da spedire. I prezzi devo dire sono molto competitivi, in alcuni casi anche migliori dei contratti iniziali fatti esternamente alla piattaforma , considerando anche l'esenzione dal pagamento dell'Iva se iscritti al Vies. Ho anche effettuato un ordine prova per visualizzare il funzionamento in diretta con la Sig.ra Brunella Esposito del team assistenza che ha reso l'esperienza davvero piacevole, arriva una mail ben fatta al cliente con il codice tracking e ne segue il post vendita fino alla avvenuta consegna. Secondo me la soluzione migliore per chi è all'inizio, evita tutti i problemi della logistica e delega una parte importante a dei professionisti, senza costi fissi. Show more

I found this makes internet selling so much easier. It's perfect when everything is delivered but challenging when you try to track a late delivery. I have found my contact Jaime very helpful to get me started. Show more

Really happy so far, everything works smooth, shipping costs are amazing and the service is great too. My customer service contac is Markus Laimbauer and was very nice. Show more

The worst customer service i have ever experienced in my life!!!! My customer made an order and just the delivery its self costed £20 as he wanted it express delivery. I find out that apparently the delivery company did not have the information regarding my delivery (I don't know if this was Pack links fault or not) which then led for them to pick it up late, then the 1 day express delivery turned into 7 days. My customer obviously cancelled the order and was not happy. I then tried to contact pack links customer service department via the chat to sort out the cancellation/ diverting the parcel back and they either ignored my messages or took 24-48 hours for an automated random message that didn't answer any of my queries or concerns. The customer service department (or the person i had at least) does not care or want to help. It feels like, after they have taken your money that's their part done. I requested my case to be passed onto someone else but that suggestion had also been ignored. I really do not recommend using pack link - you spend more hours trying to sort out the deliveries yourself and is a complete waste of time. Overall for this one delivery I have been on messages or on the phone for over 4 hours and still not got to the end of it. On another note - they have taken money out of my account without notice or any information to why they are doing it, and I'm still waiting for a reply... assuming I will have to wait another 24-48 hours time due to the lack of care from this company. 1 Star in generous! Show more