ONE: AI, Pop Up, SMS Marketing

I am very pleased with the One app and their support. I have had a couple of issues setting it up. Samantha and Rosy quickly answered my question and it was taken care almost immediately. They were both very knowledgable and professional!!! Steve Show more

** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business. Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯ Show more

Le service est très rapide et courtois. j'en étais même surpris! Je vous recommande l'application, elle fonctionne très bien pour notre boutique Show more

Jessica helped us to create our first campaign really quickly. Efficient and kind, so perfect contact :) Show more

Rissa was great! Great Customer Service! Will build custom on the spot just to help you out. Really helpful, quick, friendly, great communication! Show more