Shipping Protection ‑ Navidium

We've been a customer since July 2022... so about 6 months of use. It has significantly reduced the question of who to send a replacement order to when it is lost, damaged, or stolen... has given a pool of funds to cover the customers that use this service... and has helped us resend to the customer without question. We do ask for returned damaged goods, images, and if stolen, that a police report be filed (which is done over the phone anymore for a number) Having Navidium has been a great choice when it comes to apps. It seems expensive, but I recommend trying it for 3 months to see if this is right for your company, it certainly was for ours. Show more

I'm SO glad we switched to Navidium from the other shipping protection app we were using that kept all the revenue our store was generating. Since then we have seen a 44% conversion rate for Navidium and our customers are happier than ever with the improved problem resolution we are now able to offer. The customer support from Navidium has been fantastic. The look and feel of the widget feels very well implemented into our checkout and theme as well. Big shoutout to Marc from Navidium as well. Super down to earth, friendly and resourceful in all things e-commerce related. If you don't have Navidium installed on your store, you're missing out! Show more

After 6 months of using Navidium, it has proven to be a money generator for us. It is a welcome relief to finally have this base covered. Show more

Having switched over from Route, this app works flawlessly and the integration into the site was extremely smooth! Definitely recommend for any retailers looking to give customers added assurance during checkout for their delivery. Show more

Great addons, a lot of content, and the support is fantastic. You keep what you collect, and it's worth every $ Show more