Navidium Shipping Protection

Excellent customer service and implementation experience. Prompt responses from support. App works great. It gives us significantly more flexibility than previous apps we've used. Show more

Super simple and beneficial for sales. Show more

I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons. 1. Toggle button is on at cart page but item & charge is removed when you get to checkout. 2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2.25 not $2. 3. Doesn’t charge the correct amount if you choose static rate. A customer got charged $3 for a $15 item when it should have been $1. 4. The static rate may not work upon initial installation and you have to reach out. 5. When toggling off the insurance on cart page the text doesn’t change to the “opt out” information. 6. The Learn More link is also not displaying on the cart page. Show more

Customer service is top notch and personal. I was having some issues after installing this. The founder reached out to me personally, reviewed my store and took care of all the glitches. I am happy to do business with Navidium. It gives me back the control over my customer's claims process and increases revenue with the upsell. Route won't be robbing me anymore. Navidium is new tech, so if you are having any issues, do reach out to them, they will get them resolved for you. Show more

Great app and veryy Good customer service ! Highly recommonded, if you are started the new business. Show more