Navidium Shipping Protection

Great app! but it's screwing with our pixel by Duping conversions! Waiting to hear from the dev with a fix. Make sure you check your events to make sure this is not happening to you if you're advertising on FB. 2/21/23 Update: Ok so after a few weeks of digging under the hood of our Pixel set up with CAPI we noticed after doing some research that: You should NOT have the FB Pixel both on the Preference page under online store set up as this creates the duplication of conversion events. Test it out and i suggest adding it to the FAQ on the app so others look into that and see if it helps them if they come across that issue. Show more

We were originally a customer with Route, Navidium contacted us so we decided to give it a go. I gave them access to my Shopify storefront. They installed their app and we were good to go. A week later I realized some issues were happening due to the changes they made during installation to my coding. First of all the insurance was added to the cart during checkout but the customer was not able to opt out if they didn’t want it. Second of all, the product pricing for each product in the entire store changed to the same price as the total of the cart if that person added a product to their cart. For example, if the customer added a $10 item to their shopping cart. If they went back to browse my storefront, all the items in my entire shop will show up as $10. I don’t know what they did to my storefront when I gave them access to it. But I tried emailing Chandler my account rep and I didn’t get a response. I also emailed them through the contact us form at the bottom of this page 5 days ago and so far no response for anyone. They have no phone number on their website to call if anything goes wrong. It’s been a HORRIBLE experience. I had to go back and restore the backup of the website prior to giving them access to install the app. I’ve reinstalled Route protection since then. All around HORRIBLE experience for me. Show more

This app is a game changer and I STRONGLY encourage every business to try it for at least 1 month. This is a win, win for your business and your customers. Wish I could leave 5 more stars :) Show more

We've been a customer since July 2022... so about 6 months of use. It has significantly reduced the question of who to send a replacement order to when it is lost, damaged, or stolen... has given a pool of funds to cover the customers that use this service... and has helped us resend to the customer without question. We do ask for returned damaged goods, images, and if stolen, that a police report be filed (which is done over the phone anymore for a number) Having Navidium has been a great choice when it comes to apps. It seems expensive, but I recommend trying it for 3 months to see if this is right for your company, it certainly was for ours. Show more

I'm SO glad we switched to Navidium from the other shipping protection app we were using that kept all the revenue our store was generating. Since then we have seen a 44% conversion rate for Navidium and our customers are happier than ever with the improved problem resolution we are now able to offer. The customer support from Navidium has been fantastic. The look and feel of the widget feels very well implemented into our checkout and theme as well. Big shoutout to Marc from Navidium as well. Super down to earth, friendly and resourceful in all things e-commerce related. If you don't have Navidium installed on your store, you're missing out! Show more