Shipping Protection ‑ Navidium

Customer service is top notch and personal. I was having some issues after installing this. The founder reached out to me personally, reviewed my store and took care of all the glitches. I am happy to do business with Navidium. It gives me back the control over my customer's claims process and increases revenue with the upsell. Route won't be robbing me anymore. Navidium is new tech, so if you are having any issues, do reach out to them, they will get them resolved for you. Show more

Great app and veryy Good customer service ! Highly recommonded, if you are started the new business. Show more

Great app! but it's screwing with our pixel by Duping conversions! Waiting to hear from the dev with a fix. Make sure you check your events to make sure this is not happening to you if you're advertising on FB. 2/21/23 Update: Ok so after a few weeks of digging under the hood of our Pixel set up with CAPI we noticed after doing some research that: You should NOT have the FB Pixel both on the Preference page under online store set up as this creates the duplication of conversion events. Test it out and i suggest adding it to the FAQ on the app so others look into that and see if it helps them if they come across that issue. Show more

We were originally a customer with Route, Navidium contacted us so we decided to give it a go. I gave them access to my Shopify storefront. They installed their app and we were good to go. A week later I realized some issues were happening due to the changes they made during installation to my coding. First of all the insurance was added to the cart during checkout but the customer was not able to opt out if they didn’t want it. Second of all, the product pricing for each product in the entire store changed to the same price as the total of the cart if that person added a product to their cart. For example, if the customer added a $10 item to their shopping cart. If they went back to browse my storefront, all the items in my entire shop will show up as $10. I don’t know what they did to my storefront when I gave them access to it. But I tried emailing Chandler my account rep and I didn’t get a response. I also emailed them through the contact us form at the bottom of this page 5 days ago and so far no response for anyone. They have no phone number on their website to call if anything goes wrong. It’s been a HORRIBLE experience. I had to go back and restore the backup of the website prior to giving them access to install the app. I’ve reinstalled Route protection since then. All around HORRIBLE experience for me. Show more

This app is a game changer and I STRONGLY encourage every business to try it for at least 1 month. This is a win, win for your business and your customers. Wish I could leave 5 more stars :) Show more