Multiorders Orders & Inventory

We use Multiorders to centralize orders and data as well to stock syncing across different platforms, which it does perfectly and on real time. While the interface isn't the most intuitive and dashboard/reports lack some important views for us, I understand that they are currently working on improving those so happy I'm to wait it out. All in all, I can recommend it for the use mentioned above. Show more

If this actually worked then it would be great. Single Shopify and multiple Etsy shops looks ok but orders take over seven hours to update. More issues start happening when you've got multiple Shopify stores. Support is only so-so. Definitely not in US so there's hours lag time if you're working in the afternoon. They rely on one of those chat things so tiny typing and no differentiation between issues. App developer apologizes a lot. Show more

⚠️Shocking customer service by Donatas!⚠️ He uploaded an incorrect .csv file and made all of our shop inventory across multiple channels 0! This affected our sales as everything was showing as out of stock. Luckily we had a recent copy of the inventory quantity so our staff stayed behind working hours to manually update the inventory for hundreds of products, as the integration sync can take up to a day to fully sync for bulk orders. Had we not had the inventory report, it means you have to manually count all your stock again… and we have hundreds of thousands… Donatas gave a vague apology trying to blame us, then started ignoring all of our messages. Customer service was good in the past when Marius (the developer) actually cared for this business. I have been a long time customer for years… seriously disappointed! Show more

Shockingly bad. Random disconnects, orders not passed to Amazon for MCF, MCF inventory set to zero in eBay and Shopify, tracking not passed from Amazon MCF to eBay. Basically performing none of the essential functions reliably and costing sales and impacting shipping time metrics in the process. Show more

We've been using Multiorders for about a year and a half already. I cannot imagine my business without them. It is a great software you can use in many different ways and adapt to the individual business needs. The core of our business is selling Custom made-to-order items across Etsy, Amazon, and on our own Shopify website. We needed an app that integrates with all these marketplaces, but not only for the inventory and orders tracking, but mostly for all our team members to have one united system to work in. Multiorders is a complex solution that has a lot of features and it is not possible to mention them all, but I will try to summarize only those that make them stand out from the other apps for my business. PROs: ✔ On top of all world famous integrations, it integrates also with Etsy ✔ Have an extremely easy to use interface. The menus and sections are simple, efficient and built with logic. I was able to teach my team of 20 people how to work with Multiorders after all the settings I initially made, in less than 10 days after the installation. This is the amount of time it took me to acknowledge the software, understand its logic, make my own structure, apply it to my business needs and show it to the staff. ✔ Their dream team support is online and responds quickly. ✔ Unlimited filtering options and download data are available across all your shops thanks to the fact that these guys have build the app with Logic. There isn't something you cannot filter and make your own selection, and receive the exact information you need. I very recently needed a specific data sheet format for Facebook Ads and in about minutes I was able to download exactly what I needed. ✔ You can adapt the software into one system in which all the departments work simultaneously. For example, when our Customer support team is being asked by a customer when they expect their order to ship, we have the very exact status of the order written in the app thanks to the "Tag" and "Status" features in Multiorders. Each department can add a whole log of information to each order and it stays there. This really helps with the aftersales support to our customers. The system doesn't update Live when two people are making notes in it though, but this has never brought us any issues ✔ You can update your whole inventory across all your shops with just an upload file ✔ Could be used to track staff's performance via the "Tag" system CONs: Not many I can think of. There are a few things that I keep asking about, but to give an unbiased opinion - it is not the apps fault. It is mainly with the 3rd party apps they integrate for shipping purposes and the data they provide. For example, we buy USPS labels for shipping within the USA through Multiorders and American companies are not obliged to provide you with a VAT invoice for the spending, so they don't. On the other hand, with us being in Europe, the local government requires us to prove this spending with an invoice. It is a mismatch between the different country requirements. Show more