Mailchimp Email SMS Marketing

STAY AWAY!!! Go to another email service!!!! I am opening a brand new small business, which is why I chose to open my website with Shopify. I am new to all of this, so despite Mail Chimp's DISMAL ratings as a Shopify app, I decided to try them anyway. BIG MISTAKE! On my company IG, I advertised an email campaign launching tomorrow, so yesterday I decided to do a test run with the automation to make sure everything ran well, and their STUUUUPID AI software flagged my account for terms of use violations, which completely disabled the entire account. Literally the email had all of two paragraphs introducing the brand with my own proprietary photography and copy, and I only sent the test emails to myself and my husband. There's nobody to call, and their online chat is with a bot. So I wrote them emails, I opened a ticket, I did everything to fix it before the date I promised to subscribers. Twelve hours later, at midnight, I finally got a response from Evelyn, she sent me a series of questions demanding to know where I got my email addresses (again, the test run only had myself and my husband) and I have under 20 subscribers total, all of whom subscribed through my landing page on Shopify. My Shopify store isn't even open yet, and they demanded the website's private password to go in and make sure it's a real website? That's where we left off over TWELVE HOURS ago - my account is still suspended and I had to call of sick for work tomorrow so I can try and troubleshoot this, which will now include re-writing all of my email campaigns with a new provider. As a brand new small business owner, this is just.... shocking. A total nightmare. So, like I said, GO SOMEWHERE ELSE!!!! ANYWHERE else!!!

App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.

Don't waste your time with this app, their platform is primitive, you spend hours configuring everything according to the instructions, you leave everything ready and supposedly approved, the time comes to send the email and they suspend your account, why didn't you tell me from the beginning that there was a problem? Now the solution is to write to customer service and ask someone to answer so they can tell you why they suspended what they had initially approved.

I have 1600 subscribers in my list, so my Mailchimp is free. Once i added the integration, Mailchimp wants to charge me, even though my audience is less than 2000 subscribers. So I get an error that makes no sense. I have not gotten any value out of this, other than being able to add the products to the email campaigns, but they honestly look crappy and the product image does not import linked to the product, so i have to copy the link from the button. At this point i could have just done it myself. Waste of time. and now I have to pay $60+ to send an email that was free before... i just hope i m not also getting charged for the app

My experience with Mail Chimp is great so far! Integrating it with my Shopify store is really easy and the interface is easy to navigate too