Loop Returns & Exchanges

Loop has been a valuable partner to us. We switched over from their competitor less than a year ago, and their team has consistently gone above and beyond to ensure our business is well-positioned for success. Show more

Loop is an impressive platform that is designed to be easy to use for both internal teams and customers. The software is highly intuitive, and it doesn't take long to get up and running. The platform's ability to provide quick and accurate responses to queries is truly remarkable, and it helps to save time for everyone involved. For small companies, in particular, Loop is a valuable tool that can help to streamline operations and maximize profits. The "Shop Now" feature is one example of how Loop has helped our business generate revenue. This feature makes it easy for customers to purchase products or services directly from the platform, without having to navigate to another website. Overall, Loop is an impressive platform that offers a wide range of benefits for businesses of all sizes. Show more

Loop was the exact Returns / Exchange platform that we were looking for. As a small team of two, manually responding to @info emails just to quickly provide someone a return label was very inefficient. Our Onboarding Rep, Adam, was also extremely helpful and gave us genuine industry standard advice, and pointed out some discrepancies in our T&C. As I'm sure most of us Shopify admins know, managing Exchanges in the Shopify platform is such a headache. It's either a return for refund, or you are messing around with manual inventory adjustments and sending Shipping labels from 3rd party shipping apps. Loop comes in and does exactly what you'd expect and makes the process easy, and all in the 'Orders' page. Our customers seem to appreciate it too, we rarely get a hiccup with Loop, and if we do, it was often a customer input mistake. Do be prepared to sign up for the top two pricing levels though for the best experience. The lowest pricing options are petty limited, and you'll find that out pretty quickly. Show more

The onboarding was thorough, knowledgeable and just a pleasure to work with kind people who actually seem to care. The platform is great and we are happy with the response time and resolutions from the support team. Would recommend! Show more

We've been looking at installing Loop Returns for a few years now and was finally able to do it using the Starter Package. We are looking forwarded to continuing with Loop as our company grows and we are thankful the app has room to upgrade as well. Right now we average 30ish returns per month and this app is extremely helpful. Setup was great and their customer service team is extremely helpful. Would recommend! Show more