Kustomer

Kustomer keeps things running smoothly. I can see all the Shopify order info, process refunds, check past conversations, and keep everything organized. No more jumping between a bunch of tabs. It also pulls in emails, chats, and social messages, which is super helpful. It’s easy to customize and their support team has been great. If you’re running support for a busy store, this is definitely worth it.

We've been using Kustomer for a few years now after switching from another CRM, and it’s been a game-changer for our support team. The seamless Shopify integration lets agents view and manage orders directly within conversations, cutting down on time and clicks. The unified timeline, automation tools, and custom workflows have helped us streamline support across email, chat, and social channels. The UI is clean, the reporting is robust, and their support team is consistently helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient CX solution.

We recently made the switch from Gorgias to Kustomer—and we’re thrilled with the results. So far, it’s given us more flexibility, a smoother experience for our team, and a much better price point. Definitely the right move for us.

We've been using Kustomer for several months now, and it has completely transformed the way we handle customer support. The integration with Shopify is seamless—agents can view and manage order information right alongside conversations, which saves time and reduces back-and-forth. The platform's unified timeline and automation tools have helped us streamline support across channels like email, chat, and social media. We've also been impressed with the custom workflows and reporting capabilities, which allow us to tailor the system to fit our team's needs. Kustomer's UI is clean and intuitive, and their support team is responsive and helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient customer service solution.

We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.