Klaviyo: Email Marketing & SMS

Disappointed in my experience with Klaviyo so far. The templates are quite poorly designed. Even the most basic templates, like for order confirmations, contain a lot of errors. I have been in constant contact with support trying to get them to include basic information that should be included automatically. For example, dynamic products were not being pulled in at all, so customers were not able to see what they purchased. This was simply an error with their template. Once we had that resolved, there was still a lot of missing information (like product variant flavors, apartment address lines, etc.) Little things that you may not notice while building, until customers complain. It took 3 support cases to get an order confirmation that simply has the correct products listed and the customers full shipping address... You cannot trust your onboarding specialist to check your emails or flows either. I had mine check our order confirmation flow multiple times before going live. She assured me we were all set and we set the flows to LIVE, and it simply did not work! She missed a key trigger that was keeping the emails from sending. We did not discover this until customers complained about missing confirmations. Again, so disappointed in the quality of the templates and the support i've been provided. While Klaviyo has all the latest and greatest features, some of the most simple and important things are severely lacking! I've used free email builders that have better designed templates.

I’ve really enjoyed using Klaviyo for email/SMS marketing. It’s flexible, easy to work with, and makes it simple to build targeted flows based on real customer behavior. The reporting and deliverability tools are solid, and the support team has been responsive and helpful whenever I’ve needed assistance. Overall, it’s a reliable platform that scales well as your business grows.

I’m really unhappy with this app so far. Expecting users to pay for basic human assistance is unacceptable and leaves a very poor impression.

Atrocious customer service that has no basic knowledge. They don't even know what z-index means. Also, the smart translate feature is completely buggy. It translates some parts and leaves out others. Even mixes languages within 1 email. Ive been using Klaviyo now for 2 months and was better off with Omnisend. It was also cheaper with basically the same functions. What a waste.

Terrible app, we used to use it for sign ups, haven't used it since 2021, when after i deleted the app, thousands of fake emails got added to the list. I've been trying for hours to delete ALL customer's data, as well as all these bot email accounts with no success, can't even get support for it and refuse to pay to get it. the profile maintenance page is blank. just trying to comply with the LAW on customers data