inkFrog for eBay

Once you get used to the process of syncing with shopify, its works well, only issue I had was syncing some variant photos, which I added manually in the end and that sorted the issue Show more

After a few mishaps, mostly on my part, it finally clicked in but not without the help of Ink Frogs customer care associates who were very patient, explained each step to where I understood. I am very appreciated for the help they shown me. I highly recommend Ink Frog, the App is very helpful when selling on eBay Show more

Leider in Deutschland nicht zu gebrauchen (Stand Februar 2023). Namen und Adressen mit Umlauten oder "ß" werden mit der immer gleichen Zeichenfolge "�" verstümmelt, so dass man sich in ebay einloggen muss, um die korrekten Adressdaten nachzulesen und diese manuell in Shopify zu korrigieren, bevor man die Bestellung weiter bearbeiten kann. Der Fehler war bei inkfrog noch nicht bekannt. Nachdem ich darauf hinwies, hieß es, man arbeite daran. Ein anderer Fehler war bekannt und der gab den Ausschlag, inkfrog wieder zu deinstallieren: Das Textfeld für die ebay-Rückgaberichtlinien bei inkfrog erlaubt nur 250 Zeichen. Die rund 4.000 Zeichen einer typischen deutschen Widerrufsbelehrung akzeptiert inkfrog nicht, mit dem Ergebnis, dass die Warenbestände nur von ebay zu inkfrog/shopify aber nicht von shopify/inkfrog zu ebay synchronisiert werden. Unangenehm fällt beim Installieren/Registrieren auf, dass eine Kreditkarte angegeben werden muss. Es heißt vom Support zwar, die Abrechnung erfolge über shopify, aber das stimmt nicht, es wird direkt von der Karte abgebucht. Pluspunkte für den günstigen Preis und den ansonsten schnellen, freundlichen Support. Aber das hilft halt nichts, wenn die App bestenfalls nur halb funktioniert und kein Zeitpunkt genannt werden kann, wann die Fehler behoben werden. Show more

this app is horrible. price point is good but now api's dont work and i'm paying for an app that tells me "api's don't work" and to upload directly to ebay. what am i paying for then? Show more

The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items still being listed on eBay several hours after selling out in our Shopify store. You can report this to support, as we have done, All they will tell you is that they will pass it on to the developers, and you never hear any more from them. Had the same issue with their extra cost templates; we reported bugs several times only for support to supposedly pass it on to the developers for nothing to be done. In our 'final straw' experience, we asked for an explanation as to why a particular item did not sync and advised them that unless they could provide this, we had no faith in their app and would stop using it. Guess what, passed to the developers and heard no more even when we chased them up to give them the opportunity to redeem themselves, we were just fobbed off. So, we weren't bluffing; we can't continue to use an app that is so unreliable in such a critical area and be met with a lack of support and have thus cancelled our subscription and uninstalled this app. Show more