Guide Shipping Insurance
Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site more Supports Checkout Extensibility - a smooth experience with our new Checkout App Premium Insurance - Order Protection from damage, theft & more! Hyper-Focused on Customer Experience! Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model Installs/Uninstalls safely - tested and optimized for speed and order conversion
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Key Features
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
Pricing Plans
Frequently Asked Questions
What is Guide Shipping Insurance?
Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site more Supports Checkout Extensibility - a smooth experience with our new Checkout App Premium Insurance - Order Protection from damage, theft & more! Hyper-Focused on Customer Experience! Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model Installs/Uninstalls safely - tested and optimized for speed and order conversion
How much does Guide Shipping Insurance cost?
Guide Shipping Insurance offers multiple pricing tiers to fit different business needs: Free: Free.
Is Guide Shipping Insurance easy to set up?
Yes, Guide Shipping Insurance is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
Thus far this app seems like it will help with shipping issues. No problems so far! I can’t wait to see what it’s really about. Show more
Here is a bit of information I wish we had known before installing the GUIDE app. First, the dashboard is "under construction", so you have no access to the app other than to install it. You must reach out to support to make any changes or updates. Secondly, when a customer does purchase GUIDE, they receive no information from GUIDE. We changed the language on our site to direct the customer on how to make a claim, but GUIDE currently offers no customizations and doesn't offer any auto messages. Thirdly, we offer our customers the option for IN-STORE pick up instead of shipping, and our customers are mistakingly or unknowingly buying GUIDE for their in-store pick ups. They are of course wanting a refund for GUIDE after they realize the mistake. We contacted GUIDE about the issue. We hoped to just remove GUIDE from orders that select "in-store pick up". The only solution they offered us to get a refund is GUIDE must have access to all our orders so they can verify we refunded the customer for GUIDE on an in-store pick up. Basically, the app doesn't seem fully developed. I gave GUIDE 2 stars because I do think the app seems to have potential but for now, it's lacking a lot of features we expected to have. Last issue, I have reached out to customer service 2 times asking what happens to potential claims if we decided to uninstall the app...I haven't gotten a response. Show more
I recently purchased something that had shipping protection and honestly, it’s the best move an e-commerce business can make. Guide is the best company to go with. Everything is automatically uploaded for you and even if you have questions, you don’t have to wait 2-3 business days to get a response, they are right on the money! Very awesome app Show more
Easy installation. a good way to provide shipping protection. easy to use for customers and process service if they choose. I would highly recommend this app. Customer support is great ! Show more
Great product. Allows us to save revenue and saves of time rather than having to file a claim with carriers. Show more
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