Grapevine Post Purchase Survey
Capture customer insights with a post purchase survey, NPS & on-site surveys Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? A post purchase survey will enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups. Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? A post purchase survey will enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups. more Discover attribution insights from your survey that optimize marketing spend Multiple post purchase survey question types: Fixed response, open text or NPS Simple setup: Hands on support for post purchase, onsite & point of sale surveys Unlimited surveys, unlimited responses, no branding and founder operated Target checkout surveys to new, returning or all customer in 1 or many languages
Key Features
- Advanced marketing capabilities
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
No install data available
Pricing Plans
Complete
Up to 5000 Responses per month, Unlimited Surveys, Checkout Extensibility Compatible, Post Purchase & Onsite Surveys, Multi-lingual Post Purchase Surveys, Surveys on multiple channels, Flow integration to push response data, Fixed, Open Text, Multi-Choice, NPS
Choose PlanEnterprise
Everything in Complete Plan, Unlimited Responses, Dedicated Account Manager
Choose PlanFrequently Asked Questions
What is Grapevine Post Purchase Survey?
Capture customer insights with a post purchase survey, NPS & on-site surveys Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? A post purchase survey will enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups. Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? A post purchase survey will enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups. more Discover attribution insights from your survey that optimize marketing spend Multiple post purchase survey question types: Fixed response, open text or NPS Simple setup: Hands on support for post purchase, onsite & point of sale surveys Unlimited surveys, unlimited responses, no branding and founder operated Target checkout surveys to new, returning or all customer in 1 or many languages
How much does Grapevine Post Purchase Survey cost?
Grapevine Post Purchase Survey offers multiple pricing tiers to fit different business needs: Complete: $25 / month, Enterprise: $100 / month.
Is Grapevine Post Purchase Survey easy to set up?
Yes, Grapevine Post Purchase Survey is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing) 4 stars rather than 5 because of one feature it desperately needs: At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first) It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy. At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different. Show more
Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks! Show more
Easy to implement post checkout survey, provides helpful data insights! Using the How Did You Hear About Us Survey is key to evaluating performance of non-digital media and marketing programs. It also provides valuable information so that we can further understand the customer journey to purchase. Show more
Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend... Show more
Well worth it - Understanding attribution is so critical when it comes to growing your store. Grapevine does an amazing job, with surprising response rates from our customers. With this data, I can quickly make decisions that help me cut costs and increase revenue (exactly what every store owner wants)! Support is great and follows up with your concerns or suggestions. Show more
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