Emotive: SMS Marketing

Emotive has been a great hands-on tool that continues to provide our store with the sms results we want to see. The tech integrations have been seamless and timely. My only complaint is that there seem to be a lot of missing features that would be nice to have, but the team is very quick to offer alternative solutions and work on product updates. Show more

Never again! It's unfortunate but it seems like the classic tale of a company that grew too big too quick. Customer service was appalling, you would have to wait days for a response & more often than not the response not correctly addressing the issues/worries/questions. We asked for a custom plan as our usage did not include many of the features advertised. They agreed and yet never actioned the reduced costs. After more unanswered queries on attribution & other such things we had no choice but to give them the flick. They carried on charging us and my god... Let's just say it would have been great if their customer service and overall service in general had as much determination and persistence as their accounts team! Have a question about attribution or even worse an issue that needs to be addressed? Good luck... BUT, Miss a payment and watch them come hurtling into your inbox! Over priced waste of time. Never AGAIN! If there was a chance of a ZERO star it would be selected, 1 is too many already. Show more

Nous avons bien aimé travailler avec Emotive. Nous avons eu un bon retour sur notre investissement tout au long de l'année. Show more

The Emotive Growth Team has helped us to scale our SMS and social advertising efforts by creating a seamless experience for social media users to become part of our digital ecosystem. This led to an increase in net new business and better retention of existing customers. They really work to understand your business and goals while collaborating on initiatives that move the needle. Show more

AVOID at all costs. I wish I read the reviews before engaging with this company. Buggy unreliable SMS and overpriced for what they offer. Shady business practices. They are very shady and require a 1 year term contract, which they sneakily add in about the auto renewal is 1 year, and unless you notify them 30 days before the renewal date they don't let you out of the contract for the full year and "require" you pay the rest of the year, even though its billed quarterly+monthly. I was reviewing their terms on their website and can't even read because their UI is purposely black text on black screens, making it very hard to read. Cannot believe this company. AVOID. Show more