Crossborderit IOSS and DDP

Some of my orders weren't showing up in Crossborderit. It took 6 weeks and a lot of back and forth with support before the developer finally discovered that there was a bug in their Shopify integration. The developer seems to be very uncommunicative and slow to find and resolve bugs -- the support team told me that the developer was unavailable for an entire month, and then it took another full month after they returned to resolve the bug. They seem to only have one developer so there's no redundancy if he's on vacation. In combination with them increasing their prices to 99 euros/month, I definitely wouldn't recommend this service. Show more

Crossborderit just raised our monthly rate, so we're dropping to look for a more economical solution. I appreciate their support team, and we've worked together for about 2 years now, but the product/pricing match is just not there anymore. Our store doesn't do enough EU volume to pay this premium for tax convenience, and other companies continue to provide a pay-as-you-go model. Show more

Been Ok for 12 months but they've pushed the price to $99 per month, no options for small businesses. You need to be sending a lot to warrant this price and there are still better options. We now use EAS, way better value for us. Show more

Started with a fair and transparent pricing model but started adding new fees, now have added a 99 euro monthly charge. Would not recommend. Show more

We used their services for 1 year and 4 months and for the most part it was fine. During this time we did receive multiple 'No activity Report' emails stating "Our Tax Authorities constantly monitors all IOSS usage and if there are orders not reported to us, your account will be flagged and will be cancelled.' I would email just to make sure they did receive our reports and Mae would assure us our account was fine. Then there were Invoice Payment Reminders sent when invoices were already paid...that happened multiple times as well. On December 15th, during the holidays, they sent an email about a price increase that starts on January 2023 from 24.00 a month to 99.00 a month. They mentioned in their email: " We understand this new structure may be challenging for some shippers and more beneficial to others. There are some competitors who offer services at rates close to our original rates if the new structure is a challenge for you. Please feel free to reach out to our customer service if you would like to discuss." When asked that question the reply I received was "Unfortunately, we do not have information about other competitors that we can recommend. We just received an update that the new pricing will be moved to February 2023. " We cancelled and are now with Eurora. Show more