Cin7 Core

Becareful here, We Have been using the Cin7 Platform for years and moved to the Cin7 Core platform from Omni last year. Their shopify app is a disaster. -Randomly orders will pull through Blank into Cin7. - Stock Just disconnects when it says it is connected. -This leads to incorrect stock values. - Bom Stock does not work, So if you have a Coffee Table with a base and a Top, this cannot be synced as a finished product. Cin7 Just recently updated their Knowledgebase (Which is incorrect most of the time to now say you cannot sync these) Their fix is to turn on auto assembly which then breaks the WMS functionality completely. We have been told to now create our own Custom API. - We pay $149 a month for premium support of which they do not respond. We have tickets open for months at a time, every time they just say they need to escalate the Problem. - We have asked to cancel our premium support and were told this "Thank you for reaching out to us. We are sorry to hear you are facing issue with your premium subscription. Please note that your ticket needs the attention of a specialist team. It may take a few days to get back to you. If your need is more urgent, please reply and let us know. Thank you for your patience while we get this looked into for you. Kind regards, Bushra M" When you finally speak to some one over a few mails - Namely Phil they ask a few questions, then request access to your system and go silent for weeks if not months. Their system Eventually just closes the support ticket. Currently we Paying Cin7 close to $5000 a month with no help sorting out their Own system issues. Onboarding with Cin7 Core was a bit of a Joke, we had been using Cin7 Omni for years however the "Onboarding Specialist" was completely untrained and her knowledge of the system was basic at best. Becareful if you are looking at Cin7, We have Coders and experienced IT/ Business people who have used their systems for years. There are problems within this institution which I dont believe the Directors are aware of nor some of their customers until it will be to late.

Buyer beware! We've been using Cin7 (formerly DEAR Systems) since 2022. Since being bought out, the cost of our subscription just increases with impunity. You think you're signing up at one price, but you're not. And the prices will continue to rise every year. I've been using Shopify since 2012, and no other third-party app has acted in this manner. Not to mention, since using DEAR/Cin 7, our team has had to spend hundreds upon hundreds of hours troubleshooting issues and opening support requests to fix features advertised that simply did not work as intended. A poor overall experience and bad business practices from this company.

App is ok and does the essential functions of inventory management. Has lots of integrations. Its quite expensive though for an SME with a lot of tools that aren't necessary and the interface can be a little complex to work with. Support also need a bit of pushing to get to the heart of issues and responses can be poor at times. Reporting module needs some work. Show more

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties. Show more

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup. Show more