Avada SEO Image Optimizer

I'm compelled to write a review because of the shocking and pick-pocketed service I received. Firstly, I would rate this app a MINUS. I had to put one star, otherwise the review can't be submitted. I'm not going to rant a long review - but I will say these 3 key points why I'm disgusted with their service: 1) I paid for the Pro Plan features for 1 year up front. 6 months into the plan, the company withdrew all features and moved me onto the Free Plan. I raised this crucial point of 'I paid for this plan and still have 6 months left', and they told me to 'pay for the Pro Plan again if I want those features'. I never got those features again, so I cut my losses and deleted the app. 2) I thought I was making headway with getting them to understand my position with a man named CHRISTIAN from their customer service department. He said all the right things but failed to reinstate the plan properly which I paid for. Eventually he ceased any communication with me, then that told me everything! 3) The app itself was full of issues shortly after using it for a few weeks. I raised every issue I came across, only to be told 'it's Shopify's fault'. I made it very clear to them, every app I have through Shopify works works fine, even after any updates... except yours! They stuck to their excuse for the duration of my unfortunate experience until I left. My experience is clearly not everybody's experience when you look at the reviews, but there are some who have had a similar bad experience like mine, so that leaves me to end this review by saying: Avada - you done me wrong, and you know you done me wrong! I know Karma will come back to bite you for your two-bit customer service and pick-pocketing ways! Show more

I am not an expert and I spent four hours learning thanks to the support given to me by Miss Pamela. She put all her dedication into making the setup with my site successful. I am very grateful to her. Show more

easy to use and fast customer support, Ricky is lovely to communicate with and reactive :) Show more

I wanted to take a moment to thank you Ricky for your hard work in addressing the SEO issues on my website. Ricky expertise has made a significant impact on improving the visibility of my pages. I really appreciate the thorough approach Ricky took in resolving everything, from optimizing the meta tags and content to ensuring the site is more search-engine-friendly. Your attention to detail and the recommendations you provided have truly enhanced my site's SEO performance. The improvements are already noticeable, and I'm excited to see even better results in the coming weeks. Thanks again for your dedication to getting everything in top shape. I look forward to working with you again if any further optimization is needed. Show more

非常好 我接待我的客服是Lang，因为软件没有用于 Web 性能优化的一键式解决方案，但他们可以帮助我人工审核和调整网站的 Core Web Vitals 性能，真是太好了，没有推卸，不帮助我，十分感谢Lang Show more