Avada Email Marketing

used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once. I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you schedule an email to be sent, it may not be sent on time, and may be four or five hours later than the time you set. The worst thing is that SMS delivery will also be delayed. If you set it to be sent at 8 pm, it may be sent at 1 am.Every time you ask, the customer service will explain that it is a technical reason. Sometimes the button to send the test email disappears, sometimes integration with other app breaks, and by the time you discover it, months have passed. I've had enough of the recurring problems, obviously this is not a mature app, and its technical errors may cause you to lose a lot of customers. by the way, there are also problems with email recognition. Many customer emails are identified as undeliverable, but Shopify's automatic emails can be sent to the customer's inbox. Although it is cheaper than other apps, it has many shortcomings and I have to give up this app. Show more

I am still learning the app. Avada came highly recommended on youtube as one of the top 5 best. it seems easy and functional. i appreciate the fact that customer service is available 24/7. I recently spoke with Hana. she was very helpful Show more

Hana was is incredible. She responded immediately and took care of our issue right away. She came to our store, created all the solutions, and was incredibly fast. Thank you so much, Hana! Show more

hana was great helping me Show more

excellent. very supportive. thank you so much lydia for your amazing support Show more