Attentive: AI‑led Email &SMS

I’ve been using Attentive for over 2 years now and couldn’t be happier. The platform is incredibly user-friendly and their segmentation abilities make it easy to reach the right audience with the right message. What truly sets them apart is their AMAZING customer service. The team (my rep in particular) is always attentive (pun intended!) and goes above and beyond to help problem-solve, answer questions, and even suggest new strategies to improve my email and SMS program. Highly recommend!

Do not trust Attentive. They tie inexperienced entrepreneurs into long contracts, then fail to deliver on their promises. If you get behind on a bill, they will ruin your credit score. There is no reason to use Attentive when Post Script is better, cheaper, and doesn't have shady business practices.

coming from a store owner, this is the WORST company to work with. Stay far, far away. Lock you in contracts, tech is TERRIBLE, wasted so much time, energy and resources with this company.

I've used Attentive SMS and MMS messaging the last four years and love the platform and customer service. Whenever I run into an issue, I'm able to communicate with my CSM or White Glove Service, making it a seamless process that's not frustrating. Attentive is constantly making new updates to the platform, making it a great experience for customers to receive updates and offers in a timely manner. I like being able to update journeys and with the press of a button, turn on a journey that I can tailor with specific copy and brand voice. Overall, I love how user-friendly the interface is and how it has strong integration capabilities with e-commerce platforms such as Shopify, making it a go-to with any company I work at. I definitely recommend! Show more

BEWARE: My repeated requests for cancellation have gone either challenged or ignored for almost a year. Now, after my third request, I “haven’t given proper notice”. The thoughtless response is very frustrating. It appears that either no effort was put forth to look into my repeated requests to cancel my account OR their practices are predatory and shady. Either way, it’s unacceptable and I highly encourage you to choose Klaviyo, PostScripts or any other company that doesn’t require a contract or a meeting for every simple request. Show more