Crisp ‑ Helpdesk & AI Chatbot
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. more Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ... Easy AI bots to human handover when AI falls short Dedicated FAQ builder that feeds AI Agents to build powerful chatbots Custom-trained AI agent to respond to customers as if they're part of your team Ready-to-use multichannel AI Agent that just need you to hit "publish"
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Key Features
- Advanced support capabilities
- Advanced customer capabilities
- Advanced email capabilities
Shopify App Installs
Pricing Plans
Free
2 Seats, Website chat, Shopify data synchronization, Mobile apps, Contact form
Get Started FreeMini
4 seats, 5 000 User Profiles, Automated Chat Greetings, Unlimited History, Messenger, Custom Email Domain, Outlook Integration, Gmail Integration
Choose PlanEssentials
10 Seats, 50 000 User Profiles, 1 Sub Inbox, Custom Train AI Agent, Limited AI Automations, WhatsApp, Instagram & SMS, Klaviyo
Choose PlanPlus
20 Seats, 200 000 User profiles, 5 Sub-Inboxes, Unlimited AI Automations, Unlimited AI Site Search, Advanced Analytics, Customer Portal, &more
Choose PlanFrequently Asked Questions
What is Crisp ‑ Helpdesk & AI Chatbot?
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. more Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ... Easy AI bots to human handover when AI falls short Dedicated FAQ builder that feeds AI Agents to build powerful chatbots Custom-trained AI agent to respond to customers as if they're part of your team Ready-to-use multichannel AI Agent that just need you to hit "publish"
How much does Crisp ‑ Helpdesk & AI Chatbot cost?
Crisp ‑ Helpdesk & AI Chatbot offers multiple pricing tiers to fit different business needs: Free: Free, Mini: $45 / month, Essentials: $95 / month, Plus: $295 / month.
Is Crisp ‑ Helpdesk & AI Chatbot easy to set up?
Yes, Crisp ‑ Helpdesk & AI Chatbot is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
J'ai quitté Zendesk pour Crisp : l'une de meilleure décision de mon année ! J'ai un e-commerce (musebook.club) pour lequel j'avais besoin d'un chat facile à prendre à main et avec lequel je puisse être réactive comme avec mes DM sur Instagram. Et je l'ai trouvé avec Crisp ! Je reçois les messages de mes visiteurs en direct (au revoir les tickets par email !) et j'ai même pu, à plusieurs reprise, convertir des ventes sous mes yeux parce que j'ai pu répondre aux questions des client en instantanné grâce à l'app mobile de Crisp sur laquelle je reçois mes messages en direct. J'ai même automatisé tout mon système d'échange-retour grâce à Bot que j'ai programmé (sans grandes connaissances) dans le chat ! Pour toutes ces raisons, et bien d'autres encore, je recommande Crisp à 2000%. Non, peut-être plutôt à 3000% en fait. Merci Crisp ! Angeline, utilisatrice heureuse
J'ai choisi Crisp depuis le lancement il y a plus d'un an de notre e-shop chez Gibus Cycles. Objectif : rassembler nos différents canaux de communication et disposer d'un véritable helpdesk tout en étant capable de nous suivre dans notre croissance. App desktop et mobile stable et réactive. Support présent et plus que compétent. Allez-y les yeux fermés pour une solution de messaging au rapport qualité/prix imbattable.
J'utilise Crisp avec Juliette depuis plus d'un an. Tu peux y aller les yeux fermés, le top selon moi. J'avais une autre solution dans ma start-up précédente & tout est plus simple & efficace ici. (en bonus, l'équipe est réactive et nous a accompagné pour rendre le support + performant)
Works like a charm. Easy to install and set up (barely 2 minutes), I'm still discovering all the capabilities but damn it goes well! You can customize the chatbox in few tweaks to match it with your store theme. The best feature to me is that I can apply tags to my customers to offer them the most dedicated and customised selling experience, matching their needs and anticipating their behaviour. I will ensure to connect all my social accounts and create a help center to get a seamless messaging experience. Definitely a go-to app if you want to step up the CX of your store
too high of a cost for a monthly fee, the free version is too limited, interface looked clean and fast but still not sure its worth it
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