Yotpo: Product Reviews App

I have only had the app for less than 24 hours and already received 7 positive reviews from our customers. I was having trouble installing the widget on my own, but Josephine was super helpful. She installed everything including adding reviews to my collection page. Now our site looks even more credible. Love this all and the quick and professional customer service! Thanks Josephine! Show more

As soon as I started setting up the review system on my shopify account, Yotpo reached out to me via chat and I was able to more easily get up and going. Off to a great start! Show more

Update, I keep trying to get them to resolve the issue of the reviews not populating into the product reviews app. Continue to lose sales because of lack of social proof. App is great when it works and you have a native free shopify theme, however the support speed is lacking. I will update my review once my issues are resolved. For one, there is a discrepancy between the Yotpo orders and actual orders placed in my shopify, I have no way of knowing which orders have been sent emails. I've asked a time sensitive email twice to their support, and have been now waiting over 36 hours for a response. It seems the response time for questions is 24-48 hours, which is rather slow considering orders are being place through our shopify stores at all hours of the day. Show more

The customer support was fast, friendly and efficient. They answered. My question quickly and resolved the issue. Show more

We just started implementing the reviews portion of this app and the customer support is second to none! They are so quick to respond and very thorough and willing to help in any way they can. Would recommend this 10/10 Show more