Interakt ‑ Sell on WhatsApp

shopify interakts both the application works well and gets integrated easily.

Good sales channel for d2c brands..

Not at all professional attitude, team is not bother after mailing them number of times. The prtheir connected platform is also not working properly.

It is such a horrible app, the primary purpose I took this app is to abandon cart, and since Aug 20, the abandoned cart didn't work, I sent multiple emails and no response, after 10 days they came back saying, it is because of the one-click check I have installed on my website and they asked 4 days time to resolve the same, and the 4th day the CS analyst Vivek dodged the calls and emails, and the sales person Rahul did not have any person to escalate inside apart from Vivek I have been asking to cancel and refund if they cannot rectify this for last 10 days and nobody has responded, it such poor service and poor app According to the person Rahul, as per the policy, no refund can be done and we need to use the app whether it works or not Such a terrible service and a useless app. I have lost my patience, very unprofessional people, never gets back to the client, it is always, we need to remind them that we have raised an issue and they dint get back to us, they will remember only when we remind.

Every new software have bugs and Interakt have tons of it and it's okay to have them but if someone is reporting it they tend to ignore it and give us silly reasons that this is how the things work. I just had a simple issue where 2 out of 10 users in abandoned cart doesn't get synced with Interakt's dashboard and they took 15 business days and a dozen of follow up email to inform me that how abandoned cart event works. It's just similar to that when your internet doesn't work and when you contact ISP they ask you to reboot your router. It's just funny and silly that some people know this and have tried everything but it's issue with your software and have some bugs in backend but denial is never an option. I hope you listen up to people and their queries because that's the only option that can help make Interakt bugs free.