Weglot: AI & Human Translate

CAREFUL - hidden quotas and Checkout is not translated I have used several translation apps in the past and wanted to see what Weglot offers, they charge pretty much the highest fees of all of them, so you might think that they offer the best service and product. I have a store that used to run in 20 different languages, Weglot charges 299$ for that, so to test I went for the 5 languages for 79$. Setup is quite simple, switcher can be placed to the individual's liking, nothing wrong there, Weglot also offers to use a "fallback" language which is great when your store is not in English and the customer's browser language is not available. The translations seemed pretty decent too. Now you might wonder why Weglot only gets 2 stars? First of all, after you sign up, there is a "translation request count" maximum which was not clarified on the offer page before signing up, only when scrolling down and searching for it do you find it. This translation request count is not pageviews as they say it would be. In my manual tests one pageview was able to generate 14 "translation requests", so you can imagine that your monthly quota is not the amount you think it is, but actually a small fraction of it. Ok, this is something to keep in mind that may raise the price for you if you have a lot of traffic. But the final thing that makes this app basically unusable is that the checkout is not properly translated, one of the most important pages in the purchasing process. Some of it is translated, but you can't manage any translations of the checkout and what is fatal is that the products that the customer wants to check out with are not properly translated, neither the titles nor the variant description of the product. So a customer wants to check out, looks at what products he will be paying for and is left confused. This generates a lot higher abandonment checkout rate. I have seen many apps have issues with it, however, what I used before worked, but didn't translate all variant names properly. Weglot doesn't translate that part at all. They even told me that they have no influence at all on the checkout and its translation, I mean come on, you are a translation app. If they would say that upfront, ok, you could make an informed decision, however on their website they claim, that from popup to checkout, everything is easy and translated which is simply not true, false advertisement on their part. To me, an app that translates but leaves out one of the most important pages is simply worthless. I have tried for several days with the support to find a solution, one of the solutions that was offered included deleting previous translations and after that, nothing worked properly anymore, the checkout was not translated at all, not even parts of it, and I had huge issues afterward. The amount of damage that this app has caused (lost sales, work to rebuild everything back up) is pretty high. This part is way worse than their high fees. I give 2 stars because the support in the end did refund the rest of my subscription time. In my opinion they should've refunded entirely because i only had trouble with the app and it never did what they advertised it to do, but at least that. Hope it helps, if you are looking for a complete translation solution I can't recommend Weglot. Show more

Great customer service!! Show more

Quick response from Jeremy after I wanted to improve an element on the website with the translations (via CSS). He (and his team) made some changes for me as well, not only advising but also executing! Show more

I really like this App, the customer support is very helpful and the best. They are willing to improve and learn. We are using this App over a year now and we are very happy with it. Show more

Really a top-notch customer service. I was really dragging on to start resolving the problem I had with email notifications, but when I did it really didn't take more than a few hours to fix. And this was all thanks to a really fast and hands-on approach. Thank you Zoé! Just writing an update. Since changing our theme, we had some issues with translations but as always Weglot team is the best. We got some support that I'm pretty sure was above their obligations. I 100% would recommend it if you are in search of a good translation app for your store :) The app is really easy to use and for the simplest of issues, they have really clear and easy-to-understand instructions/FAQ page/videos, etc. Another UPDATE one year later: We needed to go from subdomains to subdirectories and Weglot helped us through the technical stuff perfectly. Thank you, Antoine! The help was more than expected and I am talking about 30 exchanged emails. At the same time, I needed to talk to customer service from our previous translation app GTranslate and those guys were again clueless about the technical things. Having a successful e-commerce journey means having great partners, and WEGLOT is one of them.   Show more