TrackingMore Order Tracking

The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.

Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).

Service client au top !

So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it. All is well now, and it's a good app. With everything functioning properly, the app definitely deserves 5 stars.

The app works well overall, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL and other carriers take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days. We also noticed that the “Sync orders once” button doesn’t work. It syncs, but nothing actually updates. Even their own support team admits USPS and DHL sync can take up to 48 hours. That’s just not realistic for high-volume stores. We’re currently on their highest plan, but because of these issues, we’re seriously considering switching to another app. Hope they improve this soon, because the rest of the platform is solid — but these delays make it very hard to rely on.