Theme Updater & Backups | OOTS

We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription? How could you screw over your customers like this? I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess that is what we are left with. Awesome support for your premium product! Also some detail on how to upgrade manually would be handy. To other would-be purchasers - don't buy this product, or anything else from Out Of The Sandbox. What will they switch to subscription-only next? Show more

just wasted a years subscription. deleted, not cool. ............................................... Show more

The app doesn't work if you have minimal customization on your page. The company and its shady practices are even worse! Show more

Great theme, but the appalling customer service and delays in waiting for a reply to any problems make you wonder whether it is worth the extra money for priority support when in fact this is not the case. We are treated the same as everyone else, so why over promise and under deliver? I had a fair response today, so will hold my hands up and move on. I get it and appreciate your response. Next time I will make sure I go down the right route when I try to contact your team, thanks for the explanation Sandbox, is much appreciated. Show more

From a business owner to another, this is a risky move that you are making with your brand. Sure you get the money now, but is this really worth it in the long run, destroying your relationship with your existing customers. The app was a great tool, which I'd gladly pay a little fee to update, but not as a subsciption. Show more