Theme Updater & Backups | OOTS

The app has a bug. I asked for a refund. They are not very open to this type of requests. Basically I bought a thing. This thing is not as it's supposed to be. So I asked for a refund (also because I never got the ads about the app until a month after the "12 months of free available theme updates"). Basically I bought their theme 13 months ago. I discover that it needed some updates. I bought their app (14$ perr month) a month ago to have my first theme update. The app has a bug, they told me: "we are sorry ad we are working on it". Perfect, with my money. Anyway keep the 14$ and enjoy them! Show more

Making the theme updater a paid product is very frustrating, given how much the theme costs in the first place, and will be the reason I no longer recommend Out of the Sandbox to other retailers. Show more

I see I'm not the only person with disgust about the lack of customer service Out of the Sandbox offers. Beautiful themes, terrible, slow customer service. Not a way to expect people to run an ecommerce business. I forewarn potential customers to stay far away. If you run a day to day ecommerce business, pandemic or not, this is not the right company for you. P.S. I have tried for literally WEEKS to get (Magdalena) answers with no resolve. Shame on you for not supplementing your customer service as well as you've paid attention to your theme design. JQ Show more

I just purchased a subscription for Theme Updater to save me the job, However I updated the theme and the app is functionless since it doesn't work at all. The theme I updated is exactly as if I've installed the theme (EMPIRE by Pixel Union) and there are no changes at all, it's all at its defaults. This is so annoying. These are the files which don't have any changes (it's a ridicule amount of files, it doesn't make sense in most of them). Empire (Dec-23-2019) (May-3-2020) has been successfully installed. However, 55 template files contained customizations that could not be automatically applied to the latest version. - Hide template files assets/Account.bundle.js assets/Contact.bundle.js assets/ContainSwatchTooltips.bundle.js assets/DynamicBlogPosts.bundle.js assets/DynamicFeaturedCollection-StaticCollection-StaticProductRecommendations-StaticSearch.bundle.js assets/DynamicFeaturedCollection.bundle.js assets/DynamicMenuList.bundle.js assets/DynamicNewsletter.bundle.js assets/DynamicPromoBlocks.bundle.js assets/DynamicRichText.bundle.js assets/DynamicSearch-StaticHeader.bundle.js assets/DynamicSearch.bundle.js assets/DynamicTwitterFeed.bundle.js assets/DynamicVideo.bundle.js assets/GiftCard.bundle.js assets/instantPage.min.js assets/Page.bundle.js assets/polyfills.js assets/PXSMap.bundle.js assets/StaticAnnouncement.bundle.js assets/StaticArticle.bundle.js assets/StaticBlog.bundle.js assets/StaticCart.bundle.js assets/StaticCollection.bundle.js assets/StaticFooter.bundle.js assets/StaticHeader.bundle.js assets/StaticHighlightsBanners.bundle.js assets/StaticPassword.bundle.js assets/StaticProduct.bundle.js assets/StaticProductRecommendations.bundle.js assets/StaticRecentlyViewed.bundle.js assets/StaticSearch.bundle.js assets/StaticSlideshow.bundle.js assets/theme.scss.liquid assets/vendors-DynamicBlogPosts-DynamicFeaturedCollection-DynamicInstagramFeed-DynamicTwitterFeed-StaticCol-09aa5aa9.bundle.js assets/vendors-DynamicFeaturedCollection-StaticCollection-StaticProduct-StaticProductRecommendations-StaticSearch.bundle.js assets/vendors-DynamicSearch-StaticHeader.bundle.js assets/vendors-main.bundle.js assets/vendors-StaticCart.bundle.js layout/none.liquid layout/theme.liquid sections/dynamic-instagram-feed.liquid sections/static-article.liquid sections/static-cart.liquid sections/static-product-reviews.liquid sections/static-product.liquid snippets/cart-item.liquid snippets/product-form.liquid snippets/product-grid-item.liquid snippets/product-price.liquid snippets/product.liquid snippets/structured-data.liquid templates/404.liquid templates/page.contact.liquid templates/product.liquid The template customizations will need to be manually applied from Empire (Dec-23-2019) to Empire (Dec-23-2019) (May-3-2020) only for these individual files. Show more

Installed on thegiftedpanda.co.uk when the app was free and only used a couple of times, some bits didn't work due to custom coding, however, it largely did work and only had to do minimal work. So I would have given it 4 stars..............until it changed to a subscription service. Not paying that kind of money for something I will use a couple of times a year. More cost effective for me to do the work manually for half a day. Show more