Theme Updater & Backups | OOTS

This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites. Show more

not working with Prestige theme, also I have two other themes not working neither very disappointing Show more

Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response Show more

After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed. Show more

EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day. Show more