Spocket: US & EU Dropshipping

I have had terrible experience with this app. First, the membership fees. On 23.12.2018 I paid $39 membership fee to Spocket. That's Ok. Then I started a free trial on their highest membership which costs $99. When the trial expired, they charged me $99 on 12.01.2019. For one month, they have taken $138 from me for membership fees only. Secondly, on the product page is said that the product is in stock but when I order a product for my customer, it is either out of stock or cannot be delivered to their location. The last product I ordered was a bookshelf. I cancelled the order because I thought they wouldn't send it. Although, I cancelled it, they sent it and said that I should contact the buyer and tell him to return it. That makes a bad name for me on Amazon. Because I canceled orders because of them and I am just getting started on this marketplace. On 18.01.2019 we received the two refunds after almost the whole of January. However, the money they took for the $99 membership for which I wanted refund two days after I paid for it due to my problems with them + the cancelled order are not refunded. Also, I cannot remove my credit card information. They cannot hold my card info as I do not want to work with them anymore. This is illegal. I will never use them again and want this to reach other people so they do not lose money because of them. Show more

this is a good app to use when you're getting your store started...........has everything you need. Show more

I just sold a product and the process was quick and easy. I also like that they will include your personalized invoice.

Update Review posted 1/22/2019 1) I still have not received a refund (as was communicated to me on one order - although they have since terminated that specific vendor from their system for not meeting Spocket's guidelines) 2) I still have not received an RMA for the 2nd order At least I took care of my two clients with a refund on my side. Very disappointed that Spocket never followed through. Original Review posted 1/9/2019 The concept is great . . . allows sellers to add products that align with their customers without investing any money in inventory. Although small, Spocket has some decent products that i added to my site and drop shipping is from the US. Integration went smoothly and process to place orders went well. For all of these things, Spocket would have earned 4.5 stars from me. Would Have. Where Spocket falls short is customer service. Over the holidays i had three orders of their products. I've had issues with two - 66% The first issue is i ordered a product and waited for the shipping confirmation and it never came. I reached out to Spocket and for the first couple of emails through their support page, no response. However, separately i received emails from their sales team wanting me to upgrade to their pro version. I took that time voice the need for Vendor Contact information (which they don't provide) or a tracking code. The second issue is i ordered a product and my client said the sizes ran small. I wanted an RMA and to know if the other size was available. Again, i used my opportunity through the sales team (because the support emails were not getting a response) and no vendor information is available. They eventually offered a refund and an RMA, however, neither has come through. After two additional emails through the only channel that was responding, I have heard nothing. I am now not sure if the first product was ever delivered. And my client for the 2nd order is still waiting for the RMA. So that I can perform a better customer experience for my clients, I am refunding both of their money today. for those of you with no problems, i am happy for you. However my experience is not the same. Show more

What an awesome app...Glad I found it! I am on my way to building my store and making some serious money. Thanks spocket! Show more