SPD Split Payment & Deposit

Alexander was very helpful in helping me to see if this app will fit the needs of our store. It didn't quite fit our unusual requests, but he also recommended a different app that fit some of our other strange needs. Ultimately, neither worked but they are now building a custom app with a combo of both. Alexander was fast, professional and helpful. I am looking forward to working with them more in the near future. Show more

Three stars because support was very responsive but app function doesn't suit my business needs. Also the tools don't work with every theme making implementation difficult and support necessary. I used this app because a shopper requested the option to split a payment. I was excited to learn splitting payments was possible and that an app existed to do so. However after working with the app for a day I realized a few issues: 1. it inflates sales. The app creates the order multiple times, one for each partial payment and then a final order once all the payments are submitted. Shopify analytics doesn't know the partial orders are not sales thus resulting in duplicate sales. 2. It marks each partial order as paid instead of marking a single order as partially paid and only uses a note to identify between the order statuses. This is an issue for our store because we have a large inventory and our order processor routes orders based on order status. Marking each partial order as paid puts my store at risk of shipping orders multiple times. 3. The support team was unable to restore the code on the cart page after I removed the split payment button and told me I needed to contact the developer for my theme to fix a problem that did not exist until they made changes to my theme. If it weren't for the issues stated in 1 and 2 I would happily use this theme. It's unfortunate that it doesn't align with our business reporting or processes.

Initially gave this app a 1 star review. PLEASE NOTE: THIS APP DOES NOT TAKE ANY AUTOMATIC PAYMENTS. It simply splits the payments for your customers, and you have to rely on your customers honor to pay during the time period you give them. Well, I had 5 customers that didn't pay once the deadline came and went. Now, their status says "expired" on the app. Now, I have to take the time to email each customer individually that a payment has not been made, because I cannot do anything about this status on the app. I was informed I can't do anything once the deadline has passed. I'm now out $150. If customers knew this about any shop that carries this app, they could actually just wait to get their item, and decide not to pay since it's not an automatic payment. I can't rely on customers to honor their word to pay once they've received the item. There's no incentive then. Gave an extra star for the customer service rep that calmly helped me. Show more

This is only 5 days free trial not 7 days as it states in the app store. If even this can't be accurate, how will the app work properly? Big red flag! Show more

Seems like a great app so far - BUT how do you account for product shipping costs? if the split payment happens in the cart and shipping is calculated at check out Show more