Sky Pilot ‑ Digital Downloads

We needed an app to deliver our digital magazine, both as a standalone product and as a subscription. We tried working with SendOwl (who would not jump on the phone with us) and hit a brick wall. But Andrew from Sky Pilot walked us through the setup and specific workflow we needed. For both the quality of app and customer service we give this an astounding 5-stars. Bravo! Show more

I have been using Sky Pilot for just over a year now. I have never had any issue with emails being delivered and customers having access to their downloads. It is very easy to use. I recently updated my theme and forgot to reenter the code to give access to downloads through customer accounts. They helped me fix it and responded to quickly to emails. Thanks Sky Pilot! Show more

I gotta say, I am loving this app! We were using the free Digital Downloads and it was just not what we wanted - links were constantly breaking, zip files were a pain, and if someone wanted a refund there was no way to revoke their access since it was all done via e-mail. Almost half our customer service e-mails were just about links not working! I am fairly new to the company and wanted to find a better solution and found SkyPilot - I was nervous because I am the LEAST techy person there is but it seemed pretty straight forward - and it has been! It's easy to install, easy to use, and does EXACTLY what we need it to do. It also looks so much more professional going through our site rather than an e-mail. However, the real star of this entire product is Andrew - I must have asked him 1,000 questions before even purchasing to make sure this was right for us. He was so prompt and was able to explain everything perfectly. Once I installed I asked him a 1,000 more and he not only helped me via e-mail, but actually signed in and customized certain visual aspects the way I asked. Amazing. Hands down amazing. We're still new to the app and just launched it a couple days ago but so far not a single bug, not a single problem. Wish all our apps were like this!! Show more

Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product. Show more

Andrew was amazing! he helped us get everything set up correctly :) Highly recommended app for digital downloads! Show more