Sky Pilot ‑ Digital Downloads

Great app and customer service! I was using another app for sending digital files beforehand but I switched to Sky Pilot because the interface and user experience is much better, and with my current needs I don't think any other app can beat the price (I'm on the starter plan). I'm giving 5 stars because I have had a really good experience with Sky Pilot - HOWEVER I would have liked to be able to sort my uploaded files into folders before attaching them to the products in my store. I sell digital sewing patterns for women, and for each design I have 1-2 style choices as well as 7 size categories (so up to 14 different categories of files for 1 product). So it's a bit of headache to match the right files with the right sub-product etc when you can't group the files in folders. BUT I have searched the marked for apps that can do this and it seems no app is offering this service anyway... Show more

Sky Pilot has been super easy to use right from the start and I truly appreciate how great everything works coming from other platforms that were less seamless and transparent as to what it looked like on my customers' side. Besides I had some questions about my subscription and the personal service I got from Sky Pilot was 10/10. Can't say enough how much I appreciate them taking their time to actually help me out and provide me with the best plan. And as a final cherry on top, they expanded their plans to include more, which in itself is an incredible service. My switch to Shopify has been great and Sky Pilot has made it the easiest every to sell my digital products! Show more

I was struggling with adding some custom buttons - and they weren't compatible with my theme - I reached out the Alessandro, and he was able to help me resolve the issue. He was very nice and professional, and I appreciate his help. His customer service was top notch! Show more

This app is very helpful. We sell digital products and it makes it possible for our customers to access their files via the Shopify store, eliminating the need for a duplicative CRM. The best part about this APP? The service team. They are FANTASTIC. They really helped us get this store up quickly. And their manner of dealing with clients were top rate. I only hope our customer service team can operate at their level one day. Show more

Extremely fast 24/7 support! Very helpful in getting my store up and running. All of my questions are answered in a timely manner. Would reccomend! Show more