Extensiv Order Management

We have used several order manager systems in the past. StoneEdge, ShipHero and currently Skubana. It's fair to say switching systems is not an easy task and requires alot of game planning in advance. Going through this process, I would say we have extensive knowledge in setting up the flow. Getting into Skubana, I would have to say it is the one of the best systems we have used thus far. That being said, all systems need a plan of action before launching and Skubana while easy to set up, the hardest part is knowing how you are going to use this software and tailor it to your business needs. If you batch ship thousands of orders a week and ship from your own warehouse, using this system correctly with barcoders software and setting up your orderbots properly, you can literally have a zero % ship error rate, save tons on shipping and run an efficient warehouse with less staff. Skubana reports showing listing profitability, you can now see where you are losing money after 3rd party fees and shipping. (only flaw if you collect sales tax, Skubana does not recognize this yet and it is added to your order profit, but I think they are working on a fix) If you want to dig even deeper you can load in your bulk overhead costs (exclude shipping and platform fees as Skubana already calculates these numbers) and truly see after rent, salaries, ect. if you are profitable. The only major flaw is the Returns process which does not allow you to process a return easily. The system is not set up to allow returned "new" items to be added back into inventory without and extra step. In addition we cannot process a return without generating and RMA 1st. Many times we just receive returns back, so this creates a flow hiccup. We have to handle returns as 3 step process. We process the return by adding notes in Skubana about the return, go to the platform to process the refund and then add the item back to inventory if new. This also creates a false report on profit as returns are not calculated in the way we do them. However we rely on Quickbooks for financials, so this is a minor oversight for the moment. If addressed by Skubana team, this would be a complete system. If you are considering making the switch and have questions, feel free to ask Skubana to email me.

We have been using Skubana for about a year now and it has really fixed our inventory issues. The best part - the staff. Emily walked through onboarding with us every step of the way and is still available to jump on a call or respond to us with questions. We have about 30,000 SKU's with inventory in our own warehouse and amazon.com - so we needed a software that worked well with both. We tried 5 different programs before Skubana, so we did our homework. We also used different shipping programs before, but Skubana eliminates those and really works well as an all-in-one solution. So, bottom line is If you are looking for an all in one solution to keeping track of inventory on all your platforms, issuing PO's, shipping, don't look any further. Skubana is the the best.

We switched to Skubana in the context of opening up our own 10k sqft warehouse. Skubana powers our entire warehouse, inventory and fulfillment functions and we could not be happier. The system was designed and developed by a team of successful ecommerce entrepreneurs, e.g., the founder and CEO Chad is a top 100 Amazon seller. This experience really shows in how they architected Skubana from a workflow and productivity perspective. Skubana fully supports a multi-channel sales approach through various pre-built integrations (incl. Manual pick orders, Shopify, Shopify POS, Amazon and various other listing sites). Beyond that, the team is taking a very smart approach to customization, via a well documented API and app store. We process thousands of orders every week and could not be happier with our experience. The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days.

Skubana is the best eCommerce software suite of its kind. It gives us full control over our logistics and fulfillment process and allows us to automate many tasks. We have more than one Amazon and Shopify accounts and Skubana gives us the ability to connect to all of them seamlessly. Best of all, Skubana staff and CEO is open to our feedback and is helpful in the setup process and thereafter. No doubt, Skubana is currently the best value ecommerce software we are using and we are looking forward for the new features coming up in 2016. Keep up to good job, Skubana