Point of Sale

I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway. Show more

I'm disappointed we're having to switch over to a paid POS system just to retain the existing functionality offered with the previous App. It wouldn't be so bad if we were getting more value out of it but, none of the features they've introduced are particularly useful in a retail setting. I would happily trade in the ability to customize my home screen for the ability to process refunds in a practical manner. I hesitate to say but, it even appears that we will be losing value from the time it's going to take to parse out all of the nuanced differences and retrain my staff. Navigation in general is not intuitive for users of the previous app. The verbiage has for the most part completely changed and is not in-line with the standards set by other POS systems. The cashout is confusing. All in all, it seems like a product designed by software engineers for software engineers and not retail salespeople. If you are in a situation where you do not need to rely on the Shopify POS for inventory management I would not recommend it. As of 10/17/2020 - Back with more observations... The product search is indexed is completely differently from the previous POS and the shopify online store App. For example: Searching for a popular product we sell called "Delice" now pulls up search results for every single item on our online store with the word "delicate" in the description. For most use cases this sort of thing is probably pretty edge but we have hundreds of SKUs and delicate is a pretty common adjective in the wine/fine food industry. There is also a relatively significant delay in applying tax to the total cost of sales which is leading to a lot of cash out errors during peak periods. Also note none of your configuration from the previous version of the app (such as payment method settings) will carry over. Between the new monthly cost and the time I'm spending retraining/figuring out how to make this version of the POS function at the same level of efficiency as the previous one I'm definitely losing money. Downgrading my review to 1 star. Will be switching as soon as I figure out how to manage my inventory without it. Show more

We had POS classic system for years which suited our business perfectly. I recently switched to the POS Pro Trial due to Classic being obsolete soon so I could re-train my staff now Shopify want $89/ month / terminal. WTF I have 4 stores that will cost me a fortune. If they charged $89/ month ONLY I would have signed up but at $356/month US to AUD it's $496/month sorry but absolutely no way. Now I have reverted back to POS Lite and this thing now is totally inadequate for my business they basically ripped all the features out of POS Classic and put it into POS Pro just so you have to pay for it now. Exchange button GONE, Save the cart GONE. Staff Permissions GONE. Sorry Shopify you screwed up a very good product just to make more revenue out of small businesses. Unless you revert back I will be serching for a new POS system ASAP. Show more

8/23 Update: Still rating 2 stars due to the amount of development needed. We are functioning, but I would not use this POS if it were not for the website and gift registry ap we use. Staff permissions still needs a significant overhaul. I am happy to say that the receipts have improved. Still no customization option for me as the user, but the developers have removed the "double name" issue. Our largest issue after two months of use though is the return/exchange issue. We still have a separate "old" register to process returns as shopify does not offer a "real world" brick and motar solution for returns/exchanges. The ap needs a manager override return options that allows a "custom return." Inventory can be adjusted after the fact, but it is just not realistic to hunt for a previous order or an order that was processed prior to using shopify. The return option offered may work for brand new businesses who are starting fresh with e-commerce, but it is not functional for established brick and motar expanding to ecommerce. Looking forward to a solution on this major oversight. June 2020: The POS app has A LOT of room for development such as staff permissions. I should be able to limit who can process a return/refund/exchange or limit the type of discount a staff member can provide. But the top of the list is the physical receipts. I need better customization options. Customers are confused by the way taxes are broken out. My logo which include my store name is top of the receipt to be followed by the same store name that I can't remove is weird. And the receipts are two miles long because I can't edit the font size in the header or footer where I need to list my store's return policy. Show more

7/21 update - Shopify team reached out and worked with me to resolve some of my issues. The new version is looking promising. Crashes have reduced and returns issue is resolved. Going from one star to three. There are still issues but step in right direction. June 2020 - I moved my client to Shopify POS thinking it would work out. Finding major issues and challenges.. Challenges - same as lot of folks listed here.. very little control and not able to manage staff at all. Issues - Major bugs like for example 1. on new SHOPIFY app if agent returns/refunds, there is no tracking and it opens doors for major scams.. 2. Hangs very frequently. 3. Order showing completely different Totals and balance on Shopify main app vs. Shopify POS (happened once for now but happened for a customer who is attorney). NO WAY to get in touch with real support folks, the regular support people are promptly available but are kept to handle the client and calm them down and keep saying they would open the ticket but little moves after that. Show more