Point of Sale

Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods. This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release. I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates. This regression directly impacts checkout accuracy and day-to-day store operations.

We discovered that this app had an active paid subscription on our account despite never being used in our operations. We do not run a POS or retail billing system, so the app had no relevance for our business. When we contacted the support team after identifying the charges, we were informed that a refund would not be provided. This experience highlights a lack of proactive communication and flexibility, especially for businesses that have not derived any value from the product.

Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used. Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion. As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation. Very disappointing experience overall.

The update that happened in Spring 2024 made it so slow to process orders. You have to click 9-10 times to get the most basic sale done. Im looking for a better option now

You can have over Millions in sales and over 5 Years.But they can suddenly hold your entire companies payments. Without a good reason. im absolutely shocked they think that any small to medium business would stand for such practice. I immediately switched back to my old POS Also doesn't work on Desktop/Laptop needs to be NEW apple Ipad ( old ones will lag ) . And of course you need to buy theirs ecosystem products otherwise all other products have compatibility issues... shop is great for your website but they CLEARLY missed the mark here.