Shiprocket: eCommerce Shipping

Extremely Unethical – Cashback Given, Then Revoked Without Notice We were promised Blue Dart shipping at ₹189/5kg by Shiprocket sales executive Jasmeet Kaur. Based on that, we booked 700+ parcels. Later, we realized we were overcharged and lost nearly ₹1 lakh through excess shipping fees and COD deductions. After escalation, Shiprocket issued a ₹20,000 cashback on 14-May-2025 as partial settlement, and Jasmeet personally requested us to remove our negative reviews from LinkedIn and Shopify, which we did in good faith, believing the issue was resolved. Shockingly, on 21-June-2025, Shiprocket reversed the cashback without informing us—no call, no email, no reason. This is highly unprofessional and damaging to sellers who trust this platform. We run a legitimate e-commerce business and expect transparency from our logistics partners. This kind of bait-and-switch behavior is completely unacceptable. Sellers, be warned: Always get everything in writing. Don’t trust verbal commitments or short-term resolutions. Shiprocket’s system lacks accountability.

The app has become useless. Half the time the orders don't sink. You have to manually uninstall and reinstall the app every 3 days for the orders to start syncing again. Their support is worse than non-existent. I say worse because the support is just there to waste your time by giving assurances which never come.

Subject: Urgent Support Required – Service Disruptions We are facing a series of issues with Shiprocket services: Overcharging & Billing Discrepancies: We’ve been charged multiple times without proper justification. Charges are being applied through both Shiprocket , and amounts are being deducted from our Shiprocket wallet without clarity. Despite not using Shiprocket Promise, we’re still being charged for it. Lack of Support Response: We've reached out to the support team several times but have received no response. It has been 3 days, and there’s still no update from your side. WhatsApp Integration Issues: Although our WhatsApp API is connected, it hangs after submission and fails to work. As a result, customers are unable to reach us, affecting our service experience. Engage Login Failure: We are unable to log in to Shiprocket Engage. The platform is not accessible, causing further operational difficulties. In our last call, we were informed that the tech team is too busy to address urgent issues, which is extremely disappointing. We request immediate attention to these matters. Our business operations are being severely impacted.

Over all supportive team. Thank you

Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.