Shippo ‑ Simplified Shipping

Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts. Still looking for a viable shipping solution for my store.

I am being generous giving it 2 stars. Just so you know, if you mess up a shipping label, you can cancel, however it will take 20 days to get the CREDIT to your shipping account that can only be used for shipping labels, then you have to wait 5 days to refund it to your card. I used shippo one time to ship to my partner in Australia and it was $41. I accidently typed the amount of the package wrong, I already paid, so I had to cancel it and buy a new label. It took me like 20 some days to get the $41 dollars back and then they charged me AGAIN. And then AGAIN $19 for a subscription I never signed up for a trial and they keep telling me I did. I got someone to refund the subscription but I still have yet to receive it. I own a small business and this app is not ideal. You can get the same prices on other ship apps and they allow you to refund it or cancel it instantly if you have a problem or mistake. Shippo tries to keep all the money it can on their side. WOULD NOT RECOMMEND.

I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe. The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability. This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.

If you enjoy stress, insomnia, and shouting “REPRESENTATIVE!!!” at your screen until your neighbors call for a wellness check — by all means, sign up. Otherwise? Run. Flee. There are literally thousands of better options out there. I’d get better customer service from a haunted vending machine. Zero stars. Negative stars. Stars have died over this.

Completely made the process easier! Cost effective rates. Shopify does partner with great companies, making it less stressful for me as a store owner. Thank you so much. — Chateau Marchetti® A luxury inspirational brand committed to excellence, empowerment, and purpose. Luxury Rentals | E-Books | E-Commerce Home of Mugs4Life