ShipMonk | Order Fulfillment

We've worked with many fulfillment partners over the years. Shipmonk is one of the best platforms we've used and it is constantly improving. Their support is also one of the best we've experienced. Recent expansion has put a slight strain on their team, as we've cycled through several "Happiness Engineers" in the past year, but they do their best and response time remains quite fast. Their MonkProtect service has been a real game changer for us, allowing us to handle shipping and fulfillment claims with basically no friction: it's a win for our customers and for us. Show more

Honestly the transition to a 3PL was not easy nor quick. However since we found Shipmonk we felt confident Shipmonk could take us to the next level as far as of fulfillment and storage. Our Happiness Engineer is amazing, she's trustworthy, she assist us with any issues that may arise. I'm happy to say the communication we have developed is hard to find. In the beginning we would meet weekly until we got the hang of things, then monthly to now only if needed. Their SOPs are within regular expectations, nothing crazy or out of this world. I would definitely recommend using their services, I do recommend to do some research and ask as many questions, so there are no unmet expectations or surprises. Show more

Our onboarding rep, David Lowthorp, went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - David made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, David. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one. Show more

transitioning to a warehouse from in house fulfillment was a really huge step for my business. searched for a long time to find the right fulfillment center that checked all the boxes for Wild Woods. initially it was a huge learning curve for me - im not very tech savvy so some of the onboarding process was challenging for me to understand. luckily I was able to contact a shipmonk team member very easily every time I would call in. they answered all of my questions, screen-shared with me, & walked me through certain processes I didnt full understand. recently we have decided to sell on amazon, and I was worried it was going to be a really difficult process to have our invnentory split between shipmonk and FBA but after speaking with customer service at shipmonk they explained everything and the process is really quite easy. shipmonk is familiar with amazons receiving guidelines and all I have to do is submit an order and add to the notes that its going to an amazon warehouse and they literally take care of the rest. I am really impressed!! matthew scherer has helped me immensley, he is very in depth when explaining things- always gets back to me right away with email and has just been a blessing in helping me anytime I have needed it! amanda jones, & sarah box have also been a huge help in various requests I have called in about. I am really happy with our choice to go with shipmonk. now that I understand the system on a better level, everything is easier and more fluid. thanks guys! Show more

My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries. Show more