ShipMonk | Order Fulfillment

Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough. Show more

I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found. They literally LOSE my product and I have to pay for their team to look for it. They charge extreme amounts for a service that is hardly fulfilled. "Over promise, Under deliver" is how I would rate Shipmonk. They do a great job at selling you on their services and once you move all your inventory and really invest in them, they start treating you like you're worth nothing to them. I currently have orders backed up for 7 days when their expected shipping timeframe is 3 days or less. No apologies just excuses. "It's a busy time of year." they say. I never take the time to write reviews but I felt this was absolutely necessary. I hope you consider ALL OTHER options before partnering with Shipmonk. Please feel free to call me directly if you'd like a more personal review of this company. 954-707-0665 Show more

Shipmonk is a true fulfillment partner. We have the assurance that the most important part of our business (deliveries) is going smoothly. It's plug and play once you're in their system! We focus on sales, and our partner Shipmonk takes care of the rest! Show more

Great company. They do a great job providing logistic services and are not very expensive. Highly recommend. Show more

What fulfillment company locks you into a contract and charges you to get your goods back if you're not pleased with their service!? Horrible experience, the charged us almost 3x more than our current fulfillment provider. The system in which inventory is imported is confusing at best. My gut feeling is the measurements are off so they can charge more for storage. we were paying more than 2x what we pay now for storage. Over $5,000 worth of our shipmonk inventory ended up on ebay months after we bit the bullet and moved all inventory to another fulfillment. Yes Our Items Were STOLEN after They charged us thousands of dollars to pick up our inventory! WTF If you're reading this don't make the same mistake we did! Show more