SendOwl

We use this app to send software license keys + download link to our customers who purchase downloadable software. It's proven to be very efficient and helpful for what we need it to do. Our use is not necessarily the most common use and we're coming from a more robust solution on our old platform, but we were still impressed at its capabilities and were able to make it work for us. The support for this app is also very impressive, the responses and help you get is awesome and very valuable. Show more

I have been using Sendowl for more than 3 months now without any hiccups. It does everything I need it to. Show more

Support for this app is horrible.They dont get back to you at all. I have reported them to shopify also and actively looking for the substitutes. Show more

DO NOT USE THIS APP if you have recurring orders/subscriptions! I have sought support on this aspect twice and been met with astonishment and limited understanding. I wish to throw SHOPIFY under the bus here as well, as they truly do not care about how their 3rd parties interact with the shopfront. Imagine if hundreds of your customers were to each receive hundreds of automated emails over a 30 minute period. I've been crippled with shame and embarrassment. SendOwl, you're welcome to reach out to me for details of this horrific experience. Shopify, I suggest you look in the mirror as well. Show more

29 April 20 - This is my second review - both 1 star -(please refer first below): Over the last 2 weeks I have had significant issues with Send Owl saying they have delivered my product but the customer adamant they haven't received it. Over 80% of the time, the file were sent in the same sales order as other files still on Shopify's Digital Downloads - which were all received fine and within minutes (so there is no issue at the customers end). Send Owl repeatedly pushed aside my concerns telling me they had a digital signature that these customers (8 over the past 2 weeks) had received the file. Customers tell me otherwise. There is no point digitally receiving it if you can't find it. Send Owl have damaged my business reputation and will not make any attempts to get to the source of the issue. I have been raising these issues for a year now. Some months are good. Others terrible. I am now on the search to find an alternative solution (DD does not allow 2 files in one order so I cannot use them unfortunately). Do not use Send Owl. I now begin the huge task of moving a significant number of files to an alternative provider. ************************************************************* June 2019 - This app was working fine but over the last 3 weeks customers have been complaining that either the link doesn't work or their anti-virus software is blocking the site. I also use Shopify Digital downloads and have never had this problem. I have contacted SensOwl 4 times over the last 2 weeeks. They have responded but told me is was a result of the customers "over zealous anti-virus" software. This is not good enough and a customer is scared off my product because of this. It is damaging my business reputation and Send Owl have done nothing to try and get their site verified with Norton or other virus protection sites to address the issue. Be very aware. This software has damaged my business. Show more