Sendcloud | Shipping Platform

Sendcloud makes shipping very easy for our small business. It takes 1 minute to create the label and the all of the tracking emails are automatically sent to our customers. Show more

Like a couple of other reviews, when a parcel is lost, Sendcloud do not refund you. Even though your contract and relationship is with Sendcloud, Sendcloud does not take financial responsibility. Sendcloud should refund customers like I do. I don't make my customers wait for a direct refund from my suppliers, so why should Sendcloud treat me this way? Passing the financial buck onto another company that I do not have a contract with is not good business practise in my opinion. I have transferred 95% of my business to a direct service with DHL now. I have been waiting several weeks for my DPD refund. Show more

Fine until shipments go missing or are damaged and you have to make a claim. Note, they dont reply to or process claims, the amount of information they ask for to even make a claim is huge then they just ignore it. You have to keep sending emails which they dont reply to or ever finish the claim. I have several claims for missing parcels that I paid to have insurance on that have not been processed and have never received any money back. Its sadly not possible to claim directly with the shipping company once you've used sendcloud, you have to wait for them to do the claim. This has cost me hundreds of euros and hours of my time : ( Show more

As a small online shop, Sendcloud makes it extremely easy and straightforward to prepare orders from the comfort of my home. I love the seamless intergation with Shopify making it possible for customers to receive automated notifications when their purchase has been shipped. Easy as pie! Show more

Plateforme française très facile d'utilisation. Suivi commercial et technique au top. Facile de connecter son site shopify. Très réactif par téléphone. Show more