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SelfServe: Order Editing icon

SelfServe: Order Editing

5.0(Reviews)

Empower customers to self-edit orders, fix addresses & add upsells. Slash support tickets & boost AO Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. more Customer Self-Service Portal: Let shoppers edit/cancel orders 24/7, no support Increase AOV with Upsells: Offer one-click product add-ons after they checkout. No Failed Deliveries: Get address validation with Google Maps auto-complete Full Control: Set custom editing windows and rules for what can be changed. Item & Variant Swaps: Customers can change size, color, or product options

Key Features

  • Advanced support capabilities
  • Advanced customer capabilities

Shopify App Installs

No install data available

Pricing Plans

Free

Free

5 Order Edits, 5 Upsells

Get Started Free

Pro

$50 / month

Unlimited Order Edits, Unlimited Upsells

Choose Plan

Pro

$99 / month

Unlimited Order Edits, Unlimited Upsells

Choose Plan

Frequently Asked Questions

What is SelfServe: Order Editing?

Empower customers to self-edit orders, fix addresses & add upsells. Slash support tickets & boost AO Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. more Customer Self-Service Portal: Let shoppers edit/cancel orders 24/7, no support Increase AOV with Upsells: Offer one-click product add-ons after they checkout. No Failed Deliveries: Get address validation with Google Maps auto-complete Full Control: Set custom editing windows and rules for what can be changed. Item & Variant Swaps: Customers can change size, color, or product options

How much does SelfServe: Order Editing cost?

SelfServe: Order Editing offers multiple pricing tiers to fit different business needs: Free: Free, Pro: $50 / month, Pro: $99 / month.

Is SelfServe: Order Editing easy to set up?

Yes, SelfServe: Order Editing is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

5.0

This app has been a gamechanger for our store. One of the biggest pain points we had was customers emailing us to fix small order mistakes such as wrong variant, wrong address, or wanting to add an extra item after checkout. With SelfServe, all of that is now handled automatically without my support team needing to step in. The order editing portal on the order status page is super intuitive and easy for customers to use. I also love the address validation feature since it helps prevent shipping errors (something that used to cost us both money and time). The configurable windows are a great touch, we can give customers a set time frame to make changes without disrupting our fulfillment process. Plus, the upsell option is clever: customers often add another item when they’re fixing their orders, which has definitely helped increase our AOV. When I needed support, the team had a dedicated group to handle my issue and resolved it very quickly. That gave me extra confidence in using the app long-term. Setup was straightforward, and it integrates smoothly with Shopify. Overall, this app has reduced support tickets, improved customer satisfaction, and added extra sales. Highly recommended!

September 29, 2025

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