Heartcoding Sales & Discounts

I'm updating this review. The server error was very frustrating and did make us look unprofessional when we had said to customers the sale would end at a certain time and were unable to do anything about it, however the app is run by a small business and as a small business owner I understand that unfortunately these things can happen and I really do believe that they have done all they can to prevent it from happening again. The app is really slick and the countdown banners are particularly effective. I'll use it again for January sales. Really nice and slick app until my Black Friday sale should have ended, but kept going and when I try to access the app it says 'server error (500)'. I deleted the app hoping this would fix it, but it didn't. I went into the code of my website and deleted that, but somehow this app is still controlling the sale on my website. How is that even possible? I tried redownloading it, but got the same 'server error (500)'. It's now 1am, I've told all of my followers that the sale ended at midnight and I guess I'll wait a day or so to hear back from the company, because they don't have live chat and Shopify couldn't help. Such a mess. I feel really let down by this company Show more

in the meantime the problem has solved, - there was an server error 500 i couldn´t delete my black friday codes because i had no access to the app. it seems to be an intern error. But it was a technical problem from third partey , after contacting the problem was solved Show more

I used this App to have multiple discounts running for BFCM. Accommodating staff. Had a minor glitch and Norbert responded and fixed it super quickly. Would recommend it because the support is the best I have experienced so far. Thanks team. Show more

Great app to plan my discounts. Works perfect and after my question for help with installing the Tag the response was quick and they placed it where I requested. Show more

As other reviews mentioned, do not rely on this app for sales. Especially big ones such as Black Friday. It is not stable or prepared to serve merchants. During our big Black Friday, the app got stuck mid-sale, leaving the store partially discounted to go with a 500 error after, leaving the app inaccessible. We had already sent a large email campaign, so customers landed on a website with only a few prices slashed. This impacted our conversions by thousands of $. The devs apologized, offered a refund for all our charges, and explained that the tech could not avoid all issues nowadays. However, I disagree. This app shows 500 errors too often. It is almost the app's default to break when you try to run a sale. As I said, this app is not prepared. We had the same issues in 2021, and in 2022 they did not care to fix them. Furthermore, today (end of the cyber Monday), our prices should have been discounted back about six hours ago, To our surprise, not only did this not happen, but we cannot access the app due to another 502 bad gateway error (yes, on a separate store). And once we can access it, everything is queued and stuck mid-process to get the original prices back. All in all, look for something else. This will only cause stress and potential monetary loss. Show more