StoreCensus
Route Protection and Tracking icon

Route Protection and Tracking

Unclaimed Listing
Managed by StoreCensus • Not verified
Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more Package protection that gives your customers peace of mind at checkout Returns management software with AI verification, exchanges, and POS support Cash back loyalty discounts on the next purchase to bring customers back Order tracking to extend customer lifetime value and keep customers 10x engaged Instant claims resolution that saves time, support costs & customer frustration
3.9
296 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

Find Shopify Stores Using Route Protection and Tracking

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Why Choose Route Protection and Tracking?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Key Features

  • Advanced support capabilities
  • Advanced customer capabilities

Customer Reviews

3.9
296 reviews
Anonymous
2026-02-13

Customer service is impossible! It used to be good, but now you can't get anywhere.

Anonymous
2026-02-03

No review text provided.

Anonymous
2026-01-11

Definitely do not recommend. So much that I had to reinstall the app just to leave the review. Always have to fight with getting the customer taken care of with this app when you have a claim, support is lacking. They did end up paying the claims they owed after it was all said and done with though. There are better apps out there.

Anonymous
2025-12-06

My store has over 30 + sales for .98 Shopify says its a bot through this app. Hopefully the developers contact me soon. I uninstalled yesterday, but apparently it takes a couple days and my aov is suffering. The app is marking it fraud and returning money, Shopify says I have 2Factor Auth turned on so they can't get to any of my data! I'm so annoyed...

Anonymous
2025-11-03

Quick responses and exceptional staff! We're always satisfied with the help we receive from the Route team.

Frequently Asked Questions

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 596
61 installs
61
W49
106 installs
106
W50
63 installs
63
W51
25 installs
25
W52
22 installs
22
W53
37 installs
37
W02
52 installs
52
W03
51 installs
51
W04
84 installs
84
W05
43 installs
43
W06
27 installs
27
W07
25 installs
25
W08

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