Re:amaze AI Helpdesk & Chat

We were previous clients of Gorgias (terrible service, would not recommend) and made the swap to Reamaze about two years ago. In that time, Reamaze has delivered on every promise they've made to us. Their support is also responsive and unlike Gorgias (constant crashing, no way to let our customers know that Gorgias was down, customer support that set up calls only to not show up for the calls multiple times), we have never experienced Downtime with Reamaze. We're an e-commerce business with high ticket items so being able to have reliable, consistent communication with our customers is extremely important and Reamaze has yet to disappoint. If you're familiar with any of the larger platforms, setting up the backend is fairly simple. If you're not, it may require some assistance in getting set up. Happy to give Reamaze a recommendation!

very difficult to customize, promises made during sales and setup that were not kept and ultimately REALLY difficult to uninstall. I wish I could go back in time and tell myself to not bother.

Really easy installation. Lots of helpful features available at a much better price than competitors. - Above all, had super great help from their customer support. Specifically Dakota was super great to work with from start to finish taking the time to explain things and give visual walk throughs. - Definitely recommend

The app is amazing! Everything is at arms length and very user-friendly! Customer service responds in a few seconds and are very nice. Highly recommended!

This app has a lot to offer but you and your team will need to overcome the huge hurtle of its usability. The dashboard is not laid out intuitively for quick glaze. Hopefully they will fix that part of the app very soon as for sure it is turning people off.