Postscript SMS Marketing

Love the app its very easy to use. I came across some issues with my billing and Porshai was very helpful. Show more

just started using the app, customer service is on point, they are making it very easy to navigate this app! Show more

I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive. Show more

Postscript is one of the best investments I have made for my business to date. After struggling with average email open rates, I sought a more effective way to engage with my customers. With Postscript's easy-to-use tools, I quickly grew my list and converted engaged visitors into buyers. Postscript also helps my brand deliver personalized service. Customers can make inquiries, reach out for support, or reply to text messages at their convenience. Lastly, I cannot say enough about the support team at Postscript. The Postscript team is genuinely passionate about the success of their clients. I appreciate the empathy and care from my lovely Account Manager, Ally, and my outstanding Customer Success Manager, Travis. Travis' in-depth knowledge and diligent guidance have helped me implement best practices, exceed my goals, and grow my average ROI to over 60x. If you are a founder like me and seek the best app to help you exceed your marketing goals and grow your business, Postscript is for you. Show more

I love the Postscript / Shopify integration! It has made communicating with my customers so much more personal and convenient. Also, shout out to the Postscript support team, who are the BEST out of any software company I've worked with. They are always so competent, kind, and cheerful. Show more