Omnisend Email Marketing & SMS

I like the platform and have been using it for a year with all our clients. What I really appreciate is the support. I just needed help once and Beran responded immediately and guided me step by step. I solved the problem in minutes. Show more

Beran was very responsive, he always responds in less than 30 minutes and ensures that your problem is resolved as quickly as possible and that you do not need anything else. I am very satisfied with the omnisend support! Thank you Beran ! Show more

Great app. Good customer service Show more

I am very grateful to Beran, a customer service representative of Omnisend. I asked a relatively complicated question about segment creation, and he helped me solve the problem very patiently. Thank you so much ! Beran Show more

We had to verify our domains in the app. my developer did that and passed the ownership back to me. For over a week now I try to get back the ownerhip, set up payment and send emails. The team from omnisend does not only not read the former chat, but still brings me back to the same problems we could not solve from our side. -I can not add myself in primary store setting with my email as admin, so I can not, pay, ergo no emails in our campaigns for over a week.. I did also send the store ID where we have the problem with, but hey, the log in into the other store (different ID ) and tell me there is no issue. Best is the question to change my shopify store email so its matching the email I would use in their system as admin or owner!! Sure. Customer service is slow, does not solve problems and is not willing to give a discount or any reach out for creating the problems and not following up correctly. I don´t switch to mailchimp because I have omnisend also on another shop. Stay away if you are into customer service and fast help and depend on your mailer. Show more